Guest Services

Guest services is located in the Clocktower Building in the Main Base Area and we're happy to help you.

Resort Services

We strive to make your stay with us as simple as possible. Here is a list of programs designed to make your stay with us as easy and enjoyable as we can.

You can contact guest services by calling 802.464.1100 ext. 4373 or you can email mountsnowinfo@vailresorts.com with any questions, comments, or concerns you may have.

Mt Snow Amenities

Bag Check

Complimentary Bag Check is located on the main level of the Main Base Lodge, opposite the fireplace. There is also one on the first floor of the Carinthia Base Lodge, next to Mount Snow Sports @ Carinthia. Bag check offers unlimited access every day one half hour before the lifts open and one half hour after the lifts close.

Overnight storage is available for an additional fee.

Seasonal Lockers

Tired of lugging your gear each time you want to ski or ride? Rent a locker in the Seasonal Locker room located in the Main Base Lodge, below the Backside Snowboard Shop. The locker is yours May 1–April 30. You provide the lock. New to Mount Snow and would like to have a locker assigned to you? Please contact Peter MacDonald at pmacdonald@mountsnow.com, he will be happy to assist you.

Skier Drop Off

Fifteen-minute parking is available at our designated drop zone, located next to the Clocktower building and Carinthia Base Lodge. Please put on your flashers while you are in the drop zone. Our fifteen-minute policy is strictly enforced. There are designated handicap parking spots just before you enter the drop zone, on your left. Please leave your handicap marker in a very visible spot.

STOR-A-SKI Check

Located in the Main Base Area, next to the Waffle Cabin, Stor-A-Ski will check your skis and boards for you so that you can run in and grab a bite to eat without having to worry. Overnight check is available as well.

  • Unlimited daytime use - $2/Midweek and $3/Weekend & Holiday
  • Overnight Storage - $6
  • Seasonal Storage - $120 for one person, $210 couple, $300 3-person use, $400 4-person use, $490 5-person use ($25 for just daytime seasonal use)

Helpful Contacts

800.245.SNOW
Area wide lodging, ski & stay packages, general resort information

802.464.1100, Ext. 4033
Ticket and Season Pass information

800.956.SNOW
Gift Cards

800.451.4211
Mount Snow lodging reservations

800.889.4411
Ski and Snowboard School and Childcare Reservations

802.464.4191
Events hotline

802.464.2151
Snow report (winter) / Resort information (summer)

800.240.2555
The Original Golf School

802.464.4254
Golf club pro shop (summer)

802.464.3333
All other questions

802.464.4005
Emergency/Ski Patrol

If you know the extension you'd like to reach please call 802.464.1100