Guest Services

Guest Services is located in the Clocktower building in the Main Base Area. We're happy to help you.

Resort Services

We strive to make your visit with us as simple as possible. Below please find a list of programs designed to make your stay with us as easy and enjoyable as we can.

You can reach Guest Services by calling 802.464.4073 or please Contact Support Here with any questions, comments, or concerns you may have.

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Winter Hours
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Midweek: 9 a.m. to 4 p.m.

Weekends/Holidays: 8 a.m. to 4 p.m.

Lift operations are weather dependent.


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Tuning & Repairs
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We proudly offer a full menu of services to keep your equipment tuned and performing at its best, along with advice from the most experienced staff in the valley. Our Montana Robotic Tuner ensures that our guests get the best tune possible. We also offer ceramic edging and a variety of base repair and waxing options.

Stop by either the Clocktower in the Main Base Area or the 1st floor of the Carinthia Base Lodge to consult with a tech today about what you need or to get an estimate.

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Childcare
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At Mount Snow Child Care our winter programming will keep your little ones busy all day! Children are placed in age appropriate classrooms that are geared towards adventure. Children should expect to be active whether they are crawling, doing outdoor snow play, art & craft projects or playing inside our wonderful childcare facility!

Click below for more information about Childcare for Winter 24-25.
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Amenities

Bag Check

During the winter season, bag check is available in the Main Base Lodge. (enter through Mount Snow Sports at the Main, Backside Snowboards, or the Restrooms entrance).

Seasonal Lockers

Tired of lugging your gear each time you want to ski or ride? Rent a locker in the Seasonal Locker room located in the Main Base Lodge, below the Backside Snowboard Shop. The locker is yours May 1–April 30. You provide the lock. New to Mount Snow and would like to have a locker assigned to you? Please contact Peter MacDonald at peter.macdonald@vailresorts.com, he will be happy to assist you.

Skier Drop Off

In 2023, Mount Snow debuted a re-designed drop zone to enhance the Main Base Area arrival experience. The Drop Zone has been upgraded to an airport-style guest drop-off area to lessen the impact of vehicle traffic, with a one-way traffic flow from the Ski and Ride School Discovery Center to the exit into our parking lots. There are designated handicap parking spots just before you enter the drop zone, on your left. Please leave your handicap marker in a very visible spot.

Helpful Contacts

800.245.SNOW
Area wide lodging, ski & stay packages, general resort information

802.464.4033
Ticket information

800.451.4211
Mount Snow lodging reservations

800.889.4411
Ski and Snowboard School and Childcare Reservations

802.464.4254
Golf club pro shop (summer)

802.464.3333
All other questions

802.464.4005
Emergency/Ski Patrol

Summer Hours

Mount Snow Golf Club is open daily from May through October

Bluebird Express (scenic rides) and Canyon Express (bike park) Hours:

Open June to October 

Last Chair to Summit 4:30 p.m.
Last Chair down from Summit 5 p.m.

*Lift operations are weather dependent

Clocktower at Mount Snow from Apollo

Childcare

Click Here for more information on Mount Snow's childcare offerings.

Helpful Contacts

800.245.SNOW
Area wide lodging, ski & stay packages, general resort information

802.464.4033
Ticket information

800.451.4211
Mount Snow lodging reservations

800.889.4411
Ski and Snowboard School and Childcare Reservations

802.464.4254
Golf club pro shop (summer)

802.464.3333
All other questions

802.464.4005
Emergency/Ski Patrol

Mount Snow Staff Posing at 2023 Carinthia Classic

Mountain Hosts

For nearly 40 years, the Mountain Host program has been evolving from its initial six local volunteer Ambassadors to today's crew, which is organized as part of the National Ski Patrol (NSP). Designed to provide Guest Services on- and off-snow, our Mountain Hosts greet you on your way into our resort, thank you as you leave, and watch out for you throughout the day as you enjoy the snow.

As accomplished professionals in their off-mountain lives, the Host volunteers train throughout the year, educate guests on the Skiers/Riders Responsibility Code, provide speed control on slow skiing trails, check for frostbite, and help with crowd control at major events and festivals. Our mission is to provide assistance to all guests every day and in every way!

All members must complete 25 days per season, which includes a pre-season orientation. Strong customer service skills and a friendly, outgoing attitude are a must. All prospective members will go through an interview, ski test, and departmental orientation. Benefits include a season pass, food discounts at selected mountain eateries, and discounted season’s pass for qualified dependents.

The next time you join us here at Mount Snow, stop by for a visit with one of our Mountain Hosts. We’re easy to spot—just look for us in the red jackets!

For more information about us, please contact Peter MacDonald by email.