Guest Services

Guest Services is located in the Clocktower building in the Main Base Area. We're happy to help you.

Resort Services

We strive to make your visit with us as simple as possible. Below please find a list of programs designed to make your stay with us as easy and enjoyable as we can.

You can contact Guest Services by calling 802.464.1100 ext. 4373 or you can email mountsnowinfo@vailresorts.com with any questions, comments, or concerns you may have.

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Amenities

Bag Check

During the winter season, bag check is available in the Main Base Lodge. (enter through Mount Snow Sports at the Main, Backside Snowboards, or the Restrooms entrance).

Seasonal Lockers

Tired of lugging your gear each time you want to ski or ride? Rent a locker in the Seasonal Locker room located in the Main Base Lodge, below the Backside Snowboard Shop. The locker is yours May 1–April 30. You provide the lock. New to Mount Snow and would like to have a locker assigned to you? Please contact Peter MacDonald at peter.macdonald@vailresorts.com, he will be happy to assist you.

Skier Drop Off

New for 2023, Mount Snow will debut a re-designed drop zone to enhance the Main Base Area arrival experience. The Drop Zone has been upgraded to an airport-style guest drop-off area to lessen the impact of vehicle traffic, with a one-way traffic flow from the Ski and Ride School Discovery Center to the exit into our parking lots. There are designated handicap parking spots just before you enter the drop zone, on your left. Please leave your handicap marker in a very visible spot.

STOR-A-SKI Check

Located in the Main Base Area, next to the Waffle Cabin, Stor-A-Ski will check your skis or boards for you so that you can run in and grab a bite to eat without having to worry. Overnight check is available as well.

  • Unlimited daytime use - $2/unlimited day storage
  • Overnight Storage - $7
  • Seasonal Storage - $140 for one pair of skis, $260 two pairs of skis, $360 three pairs of skis, $460 four pairs of skis, $560 five pairs of skis

More Information

Helpful Contacts

800.245.SNOW
Area wide lodging, ski & stay packages, general resort information

802.464.1100, Ext. 4033
Ticket information

800.451.4211
Mount Snow lodging reservations

800.889.4411
Ski and Snowboard School and Childcare Reservations

802.464.4254
Golf club pro shop (summer)

802.464.3333
All other questions

802.464.4005
Emergency/Ski Patrol

If you know the extension you'd like to reach please call 802.464.1100

Helpful Contacts

800.245.SNOW
Area wide lodging, ski & stay packages, general resort information

802.464.1100, Ext. 4033
Ticket information

800.451.4211
Mount Snow lodging reservations

800.889.4411
Ski and Snowboard School and Childcare Reservations

802.464.4254
Golf club pro shop (summer)

802.464.3333
All other questions

802.464.4005
Emergency/Ski Patrol

If you know the extension you'd like to reach please call 802.464.1100