Our Commitment To Safety​

We are committed to doing everything we can to help keep you safe this season, so you can focus on having a great time on our mountain. Learn more below about our re-imagined winter experience.

Winter 20-21

Closed for the Season

We are closed for the Winter 20/21 Season.

Please stay home if you are sick or experiencing symptoms of COVID-19

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Face Coverings Required

Face coverings will be required to access the mountain, in all indoor spaces, in any line,
in chairlifts and gondolas, and whenever you are unable to maintain physical distance. Face coverings should follow CDC guidelines, with two or more layers of fabric that completely cover your nose and mouth and they should not have vents, valves or holes. If you do not wear a face covering you will not be allowed to access the mountain and are subject to your season pass or lift ticket being pulled. 

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Pass Holder Reservations

For your safety, we are managing on-mountain access this season. Reservations
will be required, and our pass holders will get priority access.  

Learn More >

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Lift Tickets

This season, we have limited on-mountain access to ensure your safety. Book your lift tickets early to lock in your preferred dates.

Buy Now >

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Cashless Transactions 

For your safety, all transactions will be cashless. This includes at our hotels, restaurants,
Ski and Ride School, and all other points of sale. For the best experience, book and pay online in advance.

 

 

RE-IMAGINING THE ON-MOUNTAIN EXPERIENCE

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Chairlifts

Getting on lifts will fundamentally be the same, but who you ride with will be different. We know that meeting new people and making new friends on the chairlift help make memories for a lifetime. However, this year we’re prioritizing your safety, so we’ll be designing our mazes, and loading chairlifts with physical distancing guidelines in mind.

Ski & Ride School

Whether you are clicking your heels into bindings for the first time, or mastering turns through deep powder – our world-class instructors have gone through COVID-19 protocol training and are committed to providing you with a safe and enjoyable experience. ​

Mountain Dining

Health and safety remain our top priority. We are managing capacity at all of our dining facilities in accordance with local and state public health orders. More information can be found HERE.

Category Restaurants
Quick Service
  • Canned
  • High Timber Café
  • Main Base Lodge
  • Reuben’s Smokehouse
  • Summit Lodge Café
  • High Timber Lounge
Fine Dine
  • Harriman’s Farm to Table
Time To Dine
  • Cuzzins Bar and Grill
Closed for Public Dining
  • Iron Loft
  • 1900' Burger
  • Station Tap Room
  • Snow Barn

Equipment Rentals

Equipment rentals are more streamlined and convenient than ever! We’ve created a more seamless online booking process which means you spend less time planning and more time enjoying your trip to the resort.

Enhanced Safety Protocols

Our unrivaled commitment to safety takes on more importance than ever, so we’ve implemented an extensive set of enhanced safety protocols with your safety in mind. There are many activities guests have come to know and love that make our mountain an Experience of a Lifetime. We love these activities, too. While we know our events and activities hold a special place in our hearts as they bring us all together as a community, it is by their very nature of bringing us all together that makes them impossible to adequately allow for physical distancing. Therefore, this season we will see drastically reduced events, races, and activities.​

Frequently Asked Questions (FAQS)

How are you managing access to the mountain this year?

Lift tickets are limited this season. Additional information and FAQs can be found here.

For details and FAQs on our passes, reservation system, and Epic Coverage, can be found here

Will uphill access still be allowed at the resort?

We are still determining the safest option and approach for uphill access and will discuss with the U.S. Forest Service, as applicable. For resort specific information please click here.

What are you doing to keep guests safe?

In addition to following all local regulations, we believe the core ways to keep guests safe this winter include: requiring face coverings, allowing for physical distancing, and ensuring guests and employees stay home if sick. We have designed our winter operating plan to do what we feel matters most, help keep guests safe and provide access to great skiing and snowboarding this winter.

Are face coverings required?

Yes. Face coverings will be required in every part of our operation, including while loading and riding on chairlifts, inside all buildings, and during all ski and snowboard lessons. No one will be permitted on the mountain without a face covering.

Do I have to wear a face covering while I’m skiing and snowboarding? 

While face coverings are not required during the physical acts of skiing and snowboarding if the guest is maintaining proper physical distance and is not in the vicinity of others, it is recommended guests do so. Otherwise, face coverings are required in every part of our operation, including while loading and riding on chairlifts, inside all buildings, and during all ski and snowboard lessons.

Are you allowing neck gaiters/buffs?

The type of face covering a guest may wear includes a cloth neck gaiter or other type of material that completely covers a person’s mouth and nose.

Are there any exemptions allowed? What if I can’t/won’t wear a face covering, such as if I’m ADA exempt?

Face coverings are required in every part of our operation without exception. If a guest is unable or unwilling to wear a face covering, the guest will not be allowed access in order to limit the risk of COVID-19 exposure to other guests and employees.

What about my child age 2 and under – do they need a mask?

In line with local and CDC guidelines, we are asking that children aged 3 and older wear face coverings. 

What are you doing to ensure physical distancing is possible?

We will work to allow for physical distancing throughout our operations to help ensure a safe experience. First and foremost we will manage the number of people on our mountains through a reservation system. Additionally, we will only load related parties (guests skiing and riding together) on chairlifts or: two singles on opposite sides of a four-person lift and two singles or one single and one double on opposite sides of a six-person lift. We will also manage the number of people coming in and out of our restaurants. 

What happens if there is a case of COVID-19 confirmed at your resort?

We will continue to work with local health officials to minimize the impact and spread of COVID-19 in our resort communities, prioritizing the health and safety of our employees and guests. If there is a case at our resort, or among an employee, we will follow all guidance provided by local health officials. If a guest or employee feels sick, we ask that they remain home.

How are you safely loading lifts this winter?

To allow for physical distancing on our chairlifts, we will only be seating related parties (guests skiing or riding together) or: two singles on opposite sides of a four-person lift or two singles or one single and one double on opposite sides of a six-person lift. All guests will be required to wear face coverings while in lift mazes and riding chairlifts.

Why can’t we load chairlifts with other parties, since it’s outside and we’ll be wearing face coverings?

In the current environment, we do not believe it is appropriate to seat unrelated guests from different parties directly next to each other, given the dynamics during loading and unloading, during chair stoppages and due the proximity between guests as they ride the lift, speak to each other, speak on the phone and adjust their clothing. We believe a conservative approach is the best way to protect our guests.

How are you promoting physical distancing in lift lines?

In addition to the use of markers to help space guests out in lift lines, ski and snowboard equipment will help naturally distance guests while waiting to load the lifts. In addition, guests will be required to wear face coverings at all times while in lift mazes and riding chairlifts.

How do you plan to manage lift lines given your new protocols?

First and foremost, we will manage the number of people on our mountain through a reservation system to allow for physical distancing. While our lift loading protocols may initially create longer lines at key access points, we believe these protocols are key components to providing a safe experience for our guests and we believe any initial lines will level out as guests spread out across the resort.

Will you be cleaning/disinfecting the lifts between use?

Enhanced cleaning and disinfecting will take place daily. All high-touch surfaces will be frequently cleaned and disinfected with EPA-approved products that kill the COVID-19 virus.

Given you will have fewer guests on the mountain this year, will you reduce the number of lifts operating?

Our goal is to fully open with lifts and terrain, as weather and conditions permit, regardless of how many people are skiing and riding this season.

What will singles lines look like this season?

We will continue to offer singles lines. Singles may be seated together on opposite sides of four- and six-person chairlifts. All guests will be required to wear face coverings while in lift lines and riding chairlifts.

What Ski School programs are available this winter?

Group and private lessons will be offered this season. All Ski & Ride School classes will have a maximum class size of six. The 5-and 6-year-old lessons will be a maximum class size of four. For 3- and 4-year-olds, who often spend a good portion of their lesson indoors, we will offer one-on-one, one-hour lessons.

What are your enhanced safety protocols? How will you maintain physical distancing?

Class size will be limited to six or fewer people for all of group and private lessons. All participants will be required to complete a pre-arrival self-health screening on the day of their lesson. Child classes will be considered cohorts. They will ride lifts together during the day with their instructor. For all lessons, participants will meet on snow, not indoors. Face coverings will be required.

Will health screenings be in effect, for both the guest and the instructor, prior to a lesson?

All our employees will be required to undergo health screenings before they arrive at work, as well as complete an official health screening at the resort. Ski & Ride School participants will be required to complete a pre-arrival self-health screening within 24 hours of each lesson, prior to arrival on the mountain. Please find the health screening here

Are face coverings required?

Yes. Face coverings will be required in every part of the experience; specifically while loading and riding on chairlifts and in gondolas, inside all buildings, and during all ski and snowboard lessons. No one will be permitted on the mountain without a face covering.

  • Do I have to wear a face covering while I’m skiing and snowboarding? Face coverings are not required during the physical acts of skiing and snowboarding if the guest is maintaining proper physical distance. Face coverings are required in every part of the experience, including while loading and riding on chairlifts, inside all buildings, and during all ski and snowboard lessons.
  • Are you allowing neck gaiters/buffs? The type of face covering a guest may wear includes a cloth neck gaiter or other type of material that completely covers a person’s mouth and nose.
  • Are there any exemptions allowed? What if I can’t/won’t wear a face covering, such as if I’m ADA exempt? Face coverings are required in every part of our operation without exception. If a guest is unable or unwilling to wear a face covering, the guest will not be allowed access in order to limit the risk of COVID-19 exposure to other guests and employees.
  • What about my child age 2 and under – do they need a mask? In line with local and CDC guidelines, we are asking that children ages 3 and older wear face coverings.

Are helmets required?

Helmets are required. Please plan on bringing your helmet. If you do not have a helmet, you can easily rent a helmet from our rental shop.

Do participants in Ski School need to separately make a reservation to access the mountain?

All guests must have a lift ticket or pass to ski & ride. If you are not a pass holder, you must add a lift ticket to your lesson at checkout. If you are a pass holder, your mountain access reservation is confirmed when you book your lesson. 

Will you still be able to sign up for lessons day-of, on-site?

Lessons will need to be purchased in advance–no walk-up, day-of lessons will be available.

Will kids Ski School still include lunch?

We are offering half-day group lessons currently. These lessons do not include lunch. We may offer full day kids’ ski school with lunch later this season, dependent on local guidelines and operational feasibility.
Private full day lessons will have a break for lunch. Please note, lunch is not included in the purchase of a private lesson.

Where do I pick up my lesson tickets?

Lesson tickets can be picked up from the basement level of the Discovery Center. Please pick up your lesson tickets before heading out to your lesson.

What time does my lesson start?

Your lesson will have an AM or PM designation if it's not a Full-Day lesson. All Group Lessons are 2 Hours long. Private Lessons are 1 Hour for 3–4-year-olds, and 3 or 6 Hours for ages 5+. Here are lesson start times:

Private Lessons: 9 a.m. or 1 p.m. (please arrive 5–10 minutes prior to lesson start)

Snow Camp/Snow Riders (5–6-year-olds): 10 a.m. & 1:30 p.m. (please arrive at least 15 minutes prior to lesson start)

Mountain Camp/Mountain Riders (7–14-year-olds): 9:30 a.m. or 1:30 p.m. (please arrive at least 15 minutes prior to lesson start)

Adult Group lessons (13+): 9:30 a.m., 11:30 a.m., or 1:30 p.m.

Will childcare be available?

We will not be offering childcare for guests at our resorts this winter season.

What will happen to season-long and specialty programs this season?

Most season-long youth programs will be offered this year for children age 7 and up.

Why are you not allowing children age 6 and under in your season-long programs?

To help protect our guests, our employees and our communities amid this pandemic, we knew some changes would be required this season. This decision was made for the safety of children and employees as we have evaluated what products we can effectively offer within the lesson structure which includes managing lift safety, lunch processes and general needs of children of different ages throughout a lesson product.

What if my child has a credit from last year’s season-long program but is under the age of 7?

Your credit may be applied to another lesson type for your child or another member of your household.  More information to come if you are not able to use your credit.

What will the on-mountain dining experience be like this winter?
To allow for physical distancing, we will be managing the number of people in our restaurants in accordance with all local public health requirements and will monitor guests coming in and out of restaurants at the entrances. Our approach to each restaurant will be a little different, depending on the layout and flow of each facility. Our full-service, sit down restaurants will operate with reduced seating, spaced to enable physical distancing. At most of our large, quick-service restaurants we intend to reconfigure our “scramble areas” to have a cafeteria-style approach, where guest come in and go through a single line, pass all the food options until they get to the cashier.

In many of these locations we will be utilizing Time to Dine - a convenient way to help you plan your meals, so you can enjoy skiing and riding without worrying about the lunch rush. To see availability and book a mealtime, click here to access Time to Dine. Time slots open daily at 7 a.m. Food options in quick-service restaurants will be more limited this season, with just a handful of ready-to-go hot and cold options and no ability for any custom or special orders.

Will you be restricting capacity at your restaurants?
We are managing capacity at all of our dining facilities in accordance to local and state regulations. In many cases, this capacity could be significantly reduced – please plan ahead! We will be spacing tables in seating areas as well to allow for physical distancing while eating. We will also be maintaining as much outdoor seating as we can.

Given these limitations, we will recommend that guests adjust their schedules and try to dine earlier or later than normal (before noon or after 2 p.m.). We will also encourage guests to bring water, snacks and other food with them on the mountain to ensure they stay hydrated and have the energy needed for their ski day.

What restaurants will be open?
Please visit our Mountain Dining page here to learn more about which restaurants will be open this year!

Will I have to wear a face covering inside while dining?
We will be requiring guests to wear face coverings at all times within our facilities, except when actively eating at their table at one of our restaurants.

Will restaurants accept cash?
All transactions in our restaurants, and elsewhere at our resorts, will be cashless (unless required by local regulations).

Do you have to make reservations for dining?
At some of our restaurants we’re offering Time to Dine – a convenient way to help you plan your meals, so you can enjoy skiing and riding without worrying about the lunch rush. To see availability and book a mealtime, simply access Time to Dine: click here. Time slots open daily at 7 a.m.

Will full-service dining still be available?
Yes, we will continue to operate select full-service, on-mountain restaurants this winter with appropriate physical distancing. Restaurants will only be open for lunch and we will recommend making a reservation in advance.

Will full-service bars still be open?
Full-service bars will not be open at our resorts this winter. We will still sell packaged beer and wine at most of our locations, but we will not operate any full-service bars, on or off the mountain, as we do not believe convening in a traditional bar setting, anywhere in the resort, is safe during this pandemic.

Can you bring your own food into the lodges and use a table?
Since stopping by one of our restaurants will not be as easy as in years’ past, we will encourage guests to bring water, snacks, and other food with them on the mountain to ensure they stay hydrated and have the energy needed for their ski day. Guests will be able to bring their own food into our lodges this season, if capacity allows, but we will ask that everyone be considerate of time and only use the table when actively dining.

How are you planning to manage dining capacity on days with bad weather and guests can’t dine outdoors?
To allow for physical distancing, we will be managing the number of people coming in and out of our restaurants at the entrances. If a restaurant is at capacity, guests will be asked to visit another restaurant, or wait until another party leaves the lodge to enter. This includes weather days when outdoor dining may not be available. Given these limitations we recommend that guests adjust their schedules and try to dine earlier or later than normal, especially when outdoor dining is not available.

Will guests be able to enter on-mountain lodges during an emergency?
While we do our best to anticipate weather events to minimize impacts to our guests, it is very important to have face coverings for each member of your party easily accessible. If response to severe weather, or an environmental threat, forces a rapid response from mountain operations, we will prioritize guests’ immediate safety over standard health guidelines to prevent the spread of COVID-19. Please do your part to help us operate safely and keep your face covering on hand at all times.

Will guests have access to lockers / changing rooms?
All locker and changing rooms will follow local guidelines, meaning limited access this season. Please plan ahead in the event these facilities are at capacity or unavailable.

What about non-skiing guests and family members? Can my non-skiing family come and meet me in the lodge for lunch?
Reservations are required for those looking to access our lifts and gondolas (including those using gondolas to access on-mountain restaurants). To allow for physical distancing, capacity in our lodges will be reduced and we ask that non-skiing and non-riding guests plan to limit their time in our lodges to ensure that all guests are able to utilize these facilities.

Will your rental shops be open this season?

Our ski and snowboard rental locations are open this season. We will be managing the number of people inside, in accordance with local regulations, and setting them up to allow for physical distancing. 

There are some close interactions during the rental process, how are you keeping guests and employees safe?

We are striving to provide a safe experience throughout each part of our resort experience, and that includes at our ski and snowboard rental locations – which we plan to have open this winter. We will be managing the number of people inside, in accordance with local regulations, and setting them up to allow for physical distancing. Guests and employees will be required to wear face coverings, and for the portions of the process that require close interactions, our employees will be required to wear appropriate eye protection and gloves.

Equipment will be fully sanitized between each guest use.

What are you doing to ensure proper sanitation of boots and other gear?

Enhanced cleaning and disinfecting will take place daily in our rental shops. All rental equipment will be fully disinfected between each guest use.

Will I need a reservation in order to purchase rentals?

Guests will not be required to have a reservation to purchase rentals, but our optional reservation process makes it easier for guests to schedule. Rent your gear here.

What are your safety protocols for your owned and operated lodging properties?

We have rolled out enhanced safety protocols designed to provide both guests and employees with a safe and enjoyable experience. Our enhanced safety guidelines include, but are not limited to, property-wide enhanced cleaning measures, limited touchpoints at check in, cashless transactions and shared space guidelines in elevators and physical distancing policies.

What is your cancellation policy?

We have relaxed our lodging booking and cancellation policy so our guests can enjoy flexibility all winter long. Click here for more details.

Book with peace of mind this season. See our refund policies below.

Lift Tickets

We know there’s a lot of uncertainty in the world right now, so if your plans change, your lift ticket is refundable (see terms for full details).

Lodging

Enjoy lodging booking flexibility all winter long. Explore our portfolio of exceptional properties from ski-in/ski-out condos to boutique hotels and more. Learn more.

Ski School

Ski & Ride School lessons may be cancelled for a full refund up to 48 hours before the start time of each lesson. Lessons cancelled within 48 hours are subject to a cancellation fee. Changes or cancellations can be made in advance of your lesson date by calling or emailing Ski & Ride School. Please click here for full details.

Rentals

You can cancel up to 24 hours before your reservation for a full refund. Call us to make a change at 970-754-0033 for U.S. reservations or 800-766-0449 for Canadian reservations.

Covid-19

Exposure to COVID-19 is an inherent risk in any public location where people are present.  The resort has implemented protocols to prioritize guest health and safety, but we cannot guarantee you will not be exposed to COVID-19 during your visit.  The risk of being exposed or becoming sick due to COVID-19 cannot be eliminated.  Every skier and rider shares the responsibility for a safe and healthy skiing experience.  It is your responsibility to read and comply with all instructions and signage posted at the resort and on the resort’s website.  Stay home if you are sick or experiencing symptoms of COVID-19.  Wear a face covering in designated areas and maintain at least 6 feet physical distancing from other guests, including in lift lines.  Wash and sanitize your hands frequently.