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Front Desk Manager at Snow Lake Lodge
Lodging

Full Time / Year Round

FUNCTION: Manage and direct the front desk operations for Snow Lake Lodge and Mount Snow Condominiums during the winter season. At close of winter operations, assume additional condominium responsibilities and manage SLLFD when open.

CHARACTERISTIC DUTIES & RESPONSIBILITIES

  • Ensure that all staff follows proper safety and security procedures.
  • Plan, implement and evaluate all Front Desk and Innkeeper related operations; including guest service and concierge functions. Plan and conduct training, and keep staff apprised of any policy and procedure changes.
  • Exercise supervisory authority over approximately 10 staff members. Hire and train all work area supervisors & staff. Meet regularly with staff to assign work and review performance, assist with difficult tasks, resolve problems, etc… Oversee and perform guest check-in/check-out and processing of daily house charges.
  • Conduct departmental payroll functions. Adhere to Mount Snow Payroll Policies.
  • Create work schedules based on changing staffing needs. Ensure sufficient desk coverage at all times. Meet regularly with numerous lodging managers and supervisors.
  • Work morning, afternoon, or overnight shifts as deemed necessary by changing occupancies and staffing levels. Be available as a resource to desk staff at all times.
  • Plan and oversee the purchase, distribution, maintenance and inventory of a variety of supplies, material, tools and equipment used at the front desk.
  • Develop detailed knowledge of the properties available for rental in Snow Lake Lodge, Mount Snow Condominiums and the Grand Summit Hotel.
  • Maintain positive working relationships with property management teams throughout our Mount Snow Condominium Program.
  • Ensure that staff is trained in initial response duties for any emergencies that may arise: such as building fire alarms, rescue/ambulance dispatch, etc… Notify appropriate personnel. Document actions taken.
  • Oversee and perform ticket sales, corner store operations, swimming pool and vending operations.
  • Preview all guest related special requests and notes each day. Make every reasonable effort to accommodate these requests prior to our guests’ arrival. Delegation of this responsibility is acceptable.
  • Manage the operating budget of the assigned functions on a day-to-day basis and assist with planning of the annual budget. Meet or exceed goals set.
  • Inspect and monitor all operations regularly to ensure quality of customer service, proper handling of cash, keys, etc. Work to resolve various operational problems that may arise.
  • Oversee key control procedures for our owner/guest rooms in addition to the secured areas in Mount Snow’s property.
  • Work regularly with guests; discussing, investigating and resolving a variety of unusual or difficult requests, problems and complaints. Finalize all decisions involving unusual complaints or substantial reimbursements with hotel GM.
  • Preview all group and conference reservations and information prior to arrival. Ensure that all front line staff has this information.
  • Make keys for both Snow Lake Lodge guest rooms and Mount Snow Condominiums.
  • Work closely with housekeeping, maintenance and owner services to properly record and address all maintenance and damage issues in a timely manner. Ensure that units not ready for rental are taken out of order in our lodging reservations computer program.
  • Prepare or provide a variety of administrative and operational reports and records related to staffing, payroll, inventory, etc.
  • Attend and participate in various Mount Snow and Lodging meetings.
  • Ensure that front entryway and lobbies remain clean, organized and presentable.
  • Train staff to ensure that liquor control laws are adhered to in Snow Lake Lodge public areas.
  • Perform tasks or provide assistance in any other function or work area as deemed necessary by the hotel GM.
  • Participate in the MOD program for Lodging.

Additional Duties and Responsibilities while Snow Lake Lodge is closed:

  • Perform thorough annual inspections with Condo Maintenance of roughly 100 condominiums; ensuring that lodging maintenance, owner responsibilities and housekeeping issues/needs are accurately documented and reported to appropriate personnel. Update issue records once addressed to reflect current condo status. Work closely with lodging maintenance, owner services and housekeeping throughout this project.
  • With guidance from lodging management, create updated minimum standard requirements for Mount Snow rental consideration. Upon completed inspections, submit rental status recommendations to lodging management.
  • Advertise open Front Desk positions. Conduct interviews, hire and train staff as needed to ensure sufficient personnel once hotel is reopened.
  • Assist GSHFD Management and staff with Condominium Rental questions/issues. Help with condo related GSHFD training as necessary. Be available to work shifts at the GSHFD as needed.
  • Work with GSHFD Manager to ensure adherence to condo key control procedures.
  • Assist Snow Lake Lodge Hotel Manager as needed.

SUPERVISION EXERCISED

Administrative and functional supervision of approximately 10 staff members.

SUPERVISION RECEIVED

General supervision is received from the SLL GM.

QUALIFICATIONS Bachelor’s degree in hotel management, business or other appropriate discipline preferred; plus three to five years of relevant experience, including directly related hotel operations; or a combination of education and experience from which comparable knowledge and skills are acquired.

  • Working knowledge and skills related to hotel front desk operations.
  • Good administrative, organizational and supervisory skills; previous supervisory experience. *
  • Good math skills, with some relevant accounting and budgeting training or experience.
  • Training or experience with computer information systems; experience with hotel information systems.
  • Ability to work effectively with customers and other company personnel, including ability to resolve difficult and unusual customer problems and complaints.

The individuals in the Lodging Department work as a team, flexing with the business and team needs. Responsibilities, duties and the requirements for this position may change or increase at any time, with or without a change in title, benefits or salary. Like most other jobs in the ski resort and hospitality industries, this position requires a flexible schedule, possibly working outdoors in all elements, working holidays, weekends and long hours as necessary.

 

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Condo Housekeeping Supervisor
Lodging

Full Time / Year Round

When you become employed at Mount Snow you are joining a team of staff that love to work where they play. The camaraderie among us to work together and give our guests and each other the best experience possible is overwhelming. You will make friends and memories to cherish for a lifetime!

Basic Duties: To assist the Housekeeping Manager in supervising daily operations for the Snow Lake Lodge and our condominium properties.  

 

Characteristics duties & responsibilities:

  • Exercise some supervisory authority,10-30 housekeeping staff. Help implement-training programs. Confer regularly with housekeeping manager and front desk to coordinate activities, assign and review work, resolve problems, etc.  Assume authority over that day’s housekeeping operations in the absence of the manager.
  • Ensure that units and rooms are cleaned including, but not limited to: inspecting units, changing linens and towels; dusting and vacuuming; scrubbing floors; cleaning counter top, toilets, bath tubs, tile, dishes, kitchen appliances and windows.
  • Checking all appliances, including, but not limited to, a/c, fans, lights, switches and electronics, to assure all are in working condition. If problem-requiring maintenance is found, s/he must report to front desk they will turn it over to engineer on duty for immediate attention.
  • Assist with inventory control of a variety of supplies, materials, tool, and equipment used in carrying out housekeeping operations. .
  • Ensure that applicable health, safety and security procedures are followed.
  • Perform quality control inspections of all facilities. Deal with a variety of emergency or unusual problems that may arise. Help supervise the planning and execution of all quality and cost control.
  • As needed, prepare a variety of daily reports and records related to daily work.
  • Provide our guests and owners with quality housekeeping services and products while maintaining a safe and positive work environment through a team approach.
  • Follow all safety standards and procedures.  Perform duties in a manner to maximize safety and minimize risk to self and others

 

Reports to:  Housekeeping Manager

Requirements:

  1. Two to four years’ relevant resort/hotel experience, or a combination of education and experience from which comparable knowledge and skills are acquired.
  2. Good planning, administrative and supervisory skills are required.
  3. Ability to deal effectively with owners, guests, vendors and others outside the company.
  4. Experience with computers is preferred.
  5. Must be able to work weekend and holidays and have reliable transportation.
  6. Minimum age requirement is 21 years and the ideal candidate will have a clean valid driving record.

Supervision exercised; assists with administrative and functional supervision of up to 60 staff.

Supervision received; General supervision is received from GSHR Executive Housekeeper.

 

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Experienced Cook / Cook III
Food and Beverage

Full Time / Summer Seasonal

BASIC FUNCTION To handle a section of the kitchen line operations and lead the assigned kitchen staff and line cooks for a restaurant and related conference and banquet facilities.

CHARACTERISTIC DUTIES & RESPONSIBILITIES

  • Cook for and coordinate the assigned daily operations of the kitchen facilities, such as grill, fry, sandwich station, banquet, deli, sushi station, etc
  • Lead assigned staff in daily operations, working alongside the staff. Assist the Chef, Sous Chef or Kitchen Manager with training new staff. Bring unresolved problems to manager. May be authorized to assign and check work.
  • Monitor all foods for quality of taste, texture and appearance. Label all foods as necessary. Ensure that foods are maintained at proper temperatures for serving, and ensure that established health and safety procedures are followed.
  • When assigned - plan menus for regular menu items or specials. When time permits research, develop, modify, and or test new recipes.
  • Deal regularly with outside vendors of food, supplies, and equipment and F&B Purchasing staff.
  • Supervise assigned food, supply and equipment ordering and inventories. Maintain quality and production control systems and activities.
  • Supervise and cook a wide variety of menu items: cook soups, sauces and vegetable dishes; butcher and cook meats, poultry and fish; prepare various salads and desserts and the like. Perform a variety of complex cooking tasks. Supervise and assist with the proper plating of all meals.
  • Maintain the proper operation and maintenance of all kitchen equipment. Clean all sections of the kitchen as needed. Make sure kitchen is clean at the end of service.
  • May be assigned to prepare various administrative or operations reports and records, such as timesheets, inventory and production costs reports, etc.
  • May be asked to meet with the management and sales staffs to develop new products, improve existing ones, and modify product line and pricing.
  • Ensure all safety standards, audits and processes are followed. Minimize the health and safety risks and maintain a safe work area. Perform duties in a manner to maximize safety and minimize risk to employees or the public. Hold managers and staff to the same standard
  • Provide assistance or perform any other functions in any work area as deemed necessary by the Executive Chef, or Hotel Operations Manager or Area F&B Manager.

 

SUPERVISION RECEIVED

General supervision is received from the Executive Chef and/or Mtn Sous Chef

 QUALIFICATIONS

Associates Degree in Culinary Arts plus 5-7 years of of relevant professional cooking experience, including some supervisory/management experience or a combination of education and experience from which comparable knowledge and skills are acquired.

 

  • Broad and in-depth professional knowledge and skills in food preparation, cooking and presentation; menu planning; ordering and inventory control; quality and production control; and other aspects of kitchen management.
  • Good planning, administrative and supervisory skills. Good math skills; some budget management experience desirable.
  • Ability to deal effectively with a variety of company personnel and outside vendors.
  • PHYSICAL REQUIREMENTS:
  • 1. Able to lift up to 50 lbs floor to waist and overhead without assistance and able to assist other team members in lifting items >50 lbs.
  • 2. Able to stand, walk and work long hours between rest periods.
  • 3. Able to reach, bend, climb, grasp, kneel, push, pull, and twist as needed.

 

At Mount Snow we work as a team, flexing with the business and team needs. Responsibilities, duties and the requirements for this position may change at any time, with or without a change in title, benefits or salary. Like most jobs in the ski industry, this position requires a flexible schedule, possibly working outdoors in all elements, working holidays, weekends and long hours as necessary

 

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Electrician II
Mountain Operations

Full Time / Year Round

BASIC FUNCTION: To install and repair a variety of electrical equipment and systems, with a focus on high voltage work, and complex or unusual tasks and projects.

 

CHARACTERISTIC DUTIES & RESPONSIBIITIES:

  • Install new electrical equipment and systems, working on one or more of the following: ski lifts; snowmaking equipment; electrical systems for buildings; telephone and other communication systems.
  • Locate, assess and repair electrical failures, breakages or other problems.
  • Remove old electrical wiring/equipment and replace with new service/parts.
  • Perform various electrical maintenance/upkeep tasks, to keep systems/equipment in good working order.
  • Design and fabricate new electrical devices/systems.
  • Plan and coordinate assigned electrical projects, including staff, materials, tools, equipment and vehicles.
  • Perform the duties of a working foreman for a team of one to five assigned electricians or other trades workers; train employees in methods and procedures; plan and issue daily work assignments; monitor work in progress and inspect completed work; bring special problems to the attention of supervisor; prepare timesheets/payroll records; and the like.
  • Prepare estimates for electrical projects.
  • Maintain tools and equipment used in electrical work.
  • Confer regularly with immediate supervisor and various other company personnel/departments to plan and coordinate tasks/projects, discuss problems and needs related to electrical work, and the like.
  • Deal with vendors, contractors, inspectors and others outside the company as necessary.
  • Keep abreast of changes and revisions to applicable electrical codes.
  • Follow all safety standards and procedures.  Perform duties in a manner to maximize safety and minimize risk to self and others

 

Reports to:  Facilities Manager and Electrical Supervisor

 

QUALIFICATIONS:

Basic education (high school), plus a four year electrical apprenticeship, and two to three years of additional professional electrician experience, or a combination of education and experience from which comparable knowledge and skills are acquired.

  • Broad base of in-depth technical knowledge and skills related to electrical circuitry, equipment and electronics including installation, failure diagnosis, repair, design and fabrication. 
  • Previous experience directly related to the specific position, i.e. with ski lifts, snowmaking, buildings, communications systems, etc.
  • Good basic administrative and supervisory skills, if applicable to the position.

 

At Mount Snow we work as a team, flexing with the business and team needs. Responsibilities, duties and the requirements for this position may change at any time, with or without a change in title, benefits or salary. Like most jobs in the ski industry, this position requires a flexible schedule, possibly working outdoors in all elements, working holidays, weekends and long hours as necessary.

 

Apply Online Now
Lift Tech II
Mountain Operations

Full Time / Year Round

BASIC FUNCTION: To install, repair and maintain a variety of mechanical equipment, systems, and projects focusing on all lift mechanical components.

 

CHARACTERISTIC DUTIES & RESPONSIBILITIES

  • Inspect lifts for any existing or potential problems. Maintain and repair lifts, perform a variety of lift maintenance and construction tasks and projects.
  • Perform line work: check sheaves for problems i.e. bad bearings, liner wear, flatspots, etc. Visually check chairs and towers.
  • Perform drive maintenance: check all machinery and mechanical parts of the drive station, including fluid levels, brake pads, hoses, etc.
  • Perform return maintenance: Check carriage, guide sheaves, tensioning device, return wheel and liner, check for proper clearance for tension system travel, etc.
  • During regular inspections, make necessary minor adjustments, perform a variety of preventive maintenance work on lifts, and repair or replace worn or broken parts.
  • When mechanical problems are reported, locate and diagnose problems, and plan and perform necessary repairs or report major problems to Lift Maintenance Supervisor.
  • Maintain written logs and records of all maintenance and repair work done.
  • Maintain tools, equipment and shop work areas.
  • Perform daily pre-operational and mid-day lift inspections.
  • Follow all company policies and safety procedures. Perform duties in a manner to maximize safety and minimize risk to self and others

 

SUPERVISION RECEIVED

Moderate supervision received from Lift Maintenance Supervisor, senior staff members or Maintenance Manager.

 

QUALIFICATIONS

Basic education (high school), plus two years with the Vermont Tramway Maintenance Technician Apprenticeship Program with formal training in mechanics desirable, plus 2-4 years of relevant experience, including at least two years as a lift technician, or a combination of education and experience from which comparable knowledge and skills are acquired.

  • Basic base of mechanical knowledge and skills relevant to chairlifts: i.e. welding, rigging, engine and motor operations and repair, and electrical and electronic systems.
  • Basic written and verbal communication skills required, ability to read, write and produce logs and maintenance reports.
  • Ability to read and understand manuals.
  • Basic knowledge in ANSI B77.1-1999 and Vermont state tramway codes.
  • Basic knowledge in rigging and rigging safety.
  • Ability and physical dexterity to ascend and work at significant heights in most all weather conditions.
  • Hold a valid drivers license.
  • Ability to produce and use a basic hand tool kit daily.
  • Ability to work cooperatively with others.

At Mount Snow we work as a team, flexing with the business and team needs. Responsibilities, duties and the requirements for this position may change at any time, with or without a change in title, benefits or salary. Like most jobs in the ski industry, this position requires a flexible schedule, possibly working outdoors in all elements, working holidays, weekends and long hours as necessary.

 

Apply Online Now
Snowmaking Control Room Operator 2019/2020 Winter Season
Mountain Operations

Full Time / Winter Seasonal

BASIC FUNCTION

To monitor the snowmaking computer room, consoles and computers. To maintain control room facilities.

CHARACTERISTIC DUTIES & RESPONSIBILITIES

Monitor snowmaking dispatch radio for communications of on-slope problems, assignment and schedule changes, system checks and the like. Relay messages, communicate between departments. Maintain radio contact with snowmaking personnel.

Monitor on-slope snowmaking schedules and locations.

Update control boards for snowmaking compressors and pumps stops, starts. Monitor operations of compressors and pumps. Maintain water pressure through control valves.

Perform computer data entry, recording hydrant running, set-up, problems and the like.

Maintain control room building and a variety of snowmaking equipment including: hoses, night lights, hard hats, ear muffs. Keep building clean.

Perform related clerical tasks including timesheets, logs, records, answer phones and the like.

Perform other related duties as assigned.

Provide superior service to our customers (internal and external) at all times. Follow the Resort Etiquette Guidelines while interacting with the guests and respond to all guests in a courteous, efficient manner.

Perform other tasks as assigned.

Should strive to learn all parts of the snowmaking system.

Help out when needed in other departments.

Follow all company policies.

Flexible and able to work nights.

SUPERVISION RECEIVED

Moderate supervision is received from Snowmaking Supervisor.

QUALIFICATIONS

Basic education (high school), plus 2-3 years of experience related to computer operations, snowmaking compressor/pump, radio communications. Basic mechanical skills.

Physically fit to avoid injuries

Able to lifting 50-100lbs.

Hiking skills

Ability to work in cold weather.

 

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Patrol Staff 2019/2020 Ski Season
Mountain Operations

Full Time / Winter Seasonal

ON SNOW INTERVIEWS FOR NEXT SEASON ARE HAPPENING NOW!

Rescue / Ski Patrol

Purpose: Learn and become proficient at on hill first aid, toboggan handling, ski patrol and Mount Snow policies and procedures, lift evacuation, trail closings, and safety education programs.

 

Responsibilities:

  • Patrol resort property, particularly on-hill areas, for potential hazards in addition to providing first aid care and transportation of injured/ill guests.
  • Learn daily trail maintenance and hazard identification and marking procedures.
  • Patrol designated resort areas regularly to ensure that trails are properly marked and to monitor snow surface and weather conditions.
  • Perform more advanced/complex tasks under direction of senior patrol staff.
  • Assist other patrollers as they provide on hill first aid care and transportation of sick/injured guests. Following completion of candidate training, administer first aid and transport patients.
  • Participate in formal and informal on-the-job training in order to learn and maintain basic skills and build upon general knowledge. This may include training workshops/clinics as well as reading industry related material.
  • Learn resort specific and industry standard safety recommendations.
  • Learn and become proficient toboggan handling skills.
  • Provide directions and/or trail/lift information to guests.
  • Perform trail closing procedures as directed.
  • Learn and become proficient in lift evacuation skills.
  • Assist with missing person search and special events as directed.
  • Assist in maintaining tools and equipment used by ski patrol.
  • Perform other tasks as assigned.
  • Follow all safety standards and procedures. Perform duties in a manner to maximize safety and minimize risk to self and others

 

 

  1. to: Ski Patrol Supervisor/Assistant Manager/Manager Moderate to high supervision by supervisor or other senior member of patrol staff.

 

Requirements:

Completion of basic education (high school or equivalent) and certifications required or a combination of education and experience from which comparable knowledge and skills are acquired.

  • Excellent skiing/riding skills – must demonstrate proficiency
  • CPR and Outdoor Emergency Care (OEC) Certification (or higher)
  • Strong verbal and written communication skills
  • Strong organizational skills, ability to multi-task
  • Able perform duties safely and efficiently in a high stress environment
  • Professionalism, initiative, and enthusiasm
  • Minimum of one year first aid experience is preferred
  • Experience with hand and power tools is a plus

PHYSICAL REQUIREMENTS:

1. Able to lift up to 50 lbs floor to waist and overhead without assistance and able to assist other team members in lifting items >50 lbs.

2. Able to stand, walk and work long hours between rest periods.

3. Able to reach, bend, climb, grasp, kneel, push, pull, and twist as needed.

 

Please Note: This job description is not meant to be all-inclusive. An employee may perform other related duties as required to meet the ongoing needs of the organization and department.

The individuals in the Mountain Operations Department work as a team, flexing with the business and team needs. Responsibilities, duties and the requirements for this position may change or increase at any time, with or without a change in title, benefits or salary. Like most other jobs in the ski industry, this position requires a flexible schedule, working holidays, weekends and long hours as necessary.

 

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2019/2020 Freeski and Freeride Coaches
Resort Operations

Part Time / Winter Seasonal

Mount Snow Training Center is looking for weekend Freeride coaches to help grow our USSA and USASA freeride/freeski program.

BASIC FUNCTIONS

To serve as coach for participants in Mount Snow’s Weekend Freestyle Competitions program.

CHARACTERISTIC DUTIES & RESPONSIBILITIES

  • Participate in a variety of formal and informal on and off-hill training programs/activities in order to acquire a broad base of basic freestyle coaching knowledge and skills.
  • Carry out and assist in planning on-snow training activities including: development path for freestyle and freeski competitors who compete in Slopestyle, Rail Jam, Halfpipe, Bumps, and Aerials.
  • Carry out and assist in planning appropriate off-hill athletic training and instruction.
  • Perform event day coaching functions: Course inspection, competition run planning. Confer regularly with immediate supervisor, other company personnel, and others involved in the freestyle program to plan, coordinate and evaluate activities, exchange information, resolve problems. Attend staff meetings.
  • Prepare all required records and reports on coaching activities.
  • Attend all USSA and USASA competitions that the team participates in.
  • Follow all safety standards and procedures. Perform duties in a manner to maximize safety and minimize risk to self and others

Reports to: Freestyle Head Coach or a senior TC staff member.

QUALIFICATIONS:

Bachelor’s degree in physical education, recreation or a related field, with a strong skiing and freestyle background, or a combination of education and experience from which comparable knowledge and skills are acquired.

  • Familiar with USSA & USASA freestyle competitions.
  • Be in good standing coach member or USSA and/or USASA.
  • USSA aerials, USASA, or PSIA certification. USSA Aerial Level 200 is preferred.
  • Knowledge of basic technical all mountain skiing fundamentals and freestyle fundamentals.
  • Some ski coaching/teaching experience desirable.
  • Ability to deal effectively with other company personnel, parents, and other ski area personnel.
  • Able to lift up to 50 lbs floor to waist and overhead without assistance and able to assist other team members in lifting items >50 lbs.
  • Able to stand, walk and work long hours between rest periods.
  • Able to reach, bend, climb, grasp, kneel, push, pull, and twist as needed

 

At Mount Snow we work as a team, flexing with the business and team needs. Responsibilities, duties and the requirements for this position may change at any time, with or without a change in title, benefits or salary. Like most jobs in the ski industry, this position requires a flexible schedule, possibly working outdoors in all elements, working holidays, weekends, events, and long hours as necessary.

 

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2019/2020 Ski and Snowboard School Instructors
Resort Operations

Full Time & Part Time / Winter Seasonal

BASIC FUNCTION

Ski and Snowboard School Instructors perform the duties and functions of teaching/coaching clinics to our guests.

 

CHARACTERISTICS, DUTIES & FUNCTIONS

· Provide a positive image to Mount Snow and Peak Resorts guests through constant pursuit of excellence in Ski and Snowboard School philosophies and skiing and riding skills.

· Provide clinics for the following products:

Private clinics for all ages and ability levels.

Group clinics for ages 13 and older, these incluce: 3 Year old Cub Camp, 4-6 year olds Snow Camp & 7-14 year olds Mountain Camp

· Attend work as required and fulfill a personal attendance schedule.

· Be punctual for work assignments.

· Maintain safe, functional personal equipment (have bindings checked each season) and proper uniform appearance.

· Make logical and appropriate decisions while coaching guests.

· Attend the new-hire training course in December

Attend all mandatory training and participate in ongoing Personal Development Profile (PDP) training throughout the season. PDP Stage 1 is required for all pros within their first two years of employment

· Accumulate the minimum days for work availability according to schedule. The computer check-in process and on-hill line-ups will monitor attendance during the entire season. Pro must be available for entire day. Work assignments depend on business levels.

 

SUPERVISION

Supervision is received from the immediate work area supervisor, Ski School Directors and/or Managers.

 

QUALIFICATIONS

Basic education (High School)

· A passion for teaching skiing/riding and interactions with people.

· Intermediate skiing/riding ability.

· Good speaking voice and fluent communication skills.

 

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Child Care Assistant Teacher
Resort Operations

Full Time / Summer Seasonal

BASIC FUNCTION: To assist in supervision of specific childcare service, program or group of activities.

Mount Snow Child Care is seeking experienced early educators to fill teacher assistant positions in our year-round early education program and winter resort program. Responsibilities include supervising children in daily routine and encouraging involvement in age appropriate activities, supporting teachers with classroom and facility responsibilities and ensuring a safe and fun environment for all families involved in our programs. Experience working with children and general knowledge of early childhood education is required. The ideal candidate will be motivated, flexible, creative, and a responsible professional who loves working with young children, loves the outdoors and has a team-orientated spirit. 

Qualifications: A teacher assistant is at least eighteen (18) years of age, is a high school graduate or has completed a GED, and meets one (1) of the following qualifications:

  • At least a Vermont Early Childhood Career Ladder Level One (1) or Two (2) Certificate; or
  • At least a current CDA (Child Development Associate) and at least twelve (12) months experience working with groups of children from grade three (3) or younger; or
  • At least a State Board of Education approved Human Services Program Certificate that emphasizes child development or early childhood education and at least twelve (12) months experience working with groups of children from grade three (3) or younger; or
  • At least successful completion of the Fundamentals for Early Childhood Professionals’ course or the Vermont Afterschool Essentials Certificate and at least twelve (12) months experience working with groups of children from grade three (3) or younger; or
  • At least successful completion of a three (3) college credit course in child or human development or a three (3) college credit course for school age care and education and at least twelve (12) months experience working with groups of children from grade three (3) or younger.

Position in early education program to start in August. Winter resort program positions begin in November. Full-time, part-time and temp assistant positions available.

 

At Mount Snow we work as a team, flexing with the business and team needs. Responsibilities, duties and the requirements for this position may change at any time, with or without a change in title, benefits or salary. Like most jobs in the ski industry, this position requires a flexible schedule, possibly working outdoors in all elements, working holidays, weekends and long hours as necessary.

 

Apply Online Now
Grand Summit Front Desk Manager
Lodging

Full Time / Year Round

~~Mount Snow Job Description       Feb 2019
FRONT DESK MANAGER
Grand Summit Resort Hotel

BASIC FUNCTION:  Manage and direct the front desk operations of the Grand Summit Resort Hotel.

CHARACTERISTIC DUTIES & RESPONSIBILITIES
• Work to build and maintain an autonomous and skilled front desk staff.  Foster a positive work environment conducive to collaboration and growth. 
• Plan, implement, monitor, and evaluate all Front Desk operations including guest services and concierge functions. Plan and conduct training programs, and keep staff apprised of any policy and procedure changes.
• Exercise supervisory authority, over approximately 10-12 staff.  Hire, and train all work area supervisors & staff. Meet regularly with staff and supervisors to assign and review work and performance, assist with difficult tasks, resolve problems etc. Plan staffing needs and work schedules.  Meet regularly with other lodging department heads. 
• Attend and participate in various Mount Snow and Lodging meetings.
• Manage the operating budget of the assigned functions on a day-to-day basis as well as planning of the annual budget.  Meet or exceed goals set.
• Ensure that staff is trained in initial response duties for any emergencies that may arise: such as building fire alarms, rescue/ambulance dispatch, etc.… Notify appropriate personnel. Document actions taken.
• Develop detailed knowledge of the properties available for rental in the Grand Summit Hotel, Snow lake Lodge and Mount Snow Condominiums.
• During non-winter months, oversee daily front desks operations for the Mount Snow Condominium Rental Program. 
• Plan and oversee the purchase, distribution, maintenance and inventory of a variety of supplies, material, tools and equipment used at the front desk.
• Inspect and monitor all operations regularly to ensure quality of customer service, proper handling of cash, etc. Investigate and resolve various problems that arise on a daily basis. Deal with various operational problems that may arise.
• Assist guests regularly, discussing, investigating and resolving a variety of unusual or difficult requests, problems and complaints.  Finalize all decisions regarding complaints and problems with the Rooms Division Manager and General Manager.
• Review all group and conference reservations and information prior to arrival to ensure accuracy.
• Work 2-3 desk shifts per week.  Work schedule will include 3-11pm, holiday and weekend shifts.
• Oversee staff key control program.
• Oversee/carry out guest check in/check out and processing of daily house charges.
• Prepare or provide a variety of administrative and operations reports and records related to staffing, payroll, and inventory, etc.
• Ensure that all staff follow proper safety and security procedures.
• Participate in the MOD program for the GSRH.
• Be available to work morning, afternoon, and overnight shifts as deemed necessary by staffing needs and resort occupancy.  Learn and become proficient in night audit duties.
• Ensure all safety standards, audits and processes are followed.  Minimize health and safety risks and maintain a safe work area.  Perform duties in a manner to maximize safety and minimize risk to employees or the public.

Reports to: Rooms Division Manager

QUALIFICATIONS Bachelor's degree in hotel management, business or other appropriate discipline; plus three to five years of relevant experience, including directly related hotel operations; or a combination of education and experience from which comparable knowledge and skills are acquired.
• Working knowledge and skills related to hotel front desk operations.
• Good administrative, organizational and supervisory skills; previous supervisory experience.  Good math skills, with some relevant accounting and budgeting training or experience.
• Training or experience with computer information systems; experience with hotel information systems.
• Ability to assist effectively with customers and other company personnel, including ability to handle difficult and unusual customer problems and complaints.
• Maintain an open door policy in order to encourage openness and transparency with the employees.


The individuals in the Lodging Department work as a team, flexing with the business and team needs. Responsibilities, duties and the requirements for this position may change or increase at any time, with or without a change in title, benefits or salary. Like most other jobs in the ski, resort and hospitality industries, this position requires a flexible schedule, possibly working outdoors in all elements, working holidays, weekends and long hours as necessary.

 

 

Apply Online Now
Owner Services Administrative Assistant
Lodging

Part Time / Year Round

 

Administrative Clerk

BASIC FUNCTION:  To perform a variety of reception and clerical duties.

Characteristic Duties and Responsibilities
• Assist with the day to day office duties, such as filing, answering phones, responding to emails, greeting guests, staff, customers, vendors etc.: Respond to routine questions on policies and procedures, programs, events, facilities, schedules, fees, policies, procedures, and the like.
• Distribute and assist in completion of forms, letters, memos, billings, and mailings, etc.
• Assist employees, guests, customers, vendors, and others with general requests in person, via email and over the phone in a friendly and respectful manner.
• Take standard information for billings, collect and record payments and purchase orders.  Follow procedures laid out by the finance department.
• Prepare and record information on various logs and other records kept by the department or office. Maintain statistics, spreadsheets and files as needed. Follow guidelines on maintenance of records.
• Keep reception and office areas neat and orderly.  Prepare list for supplies ordering.  Assist staff with purchasing and ordering as needed.  Maintain general office supplies and inventory control functions.
• Perform various clerical and administrative tasks related to the department operations;  sort and distribute mail, distribute printed materials, maintain files, etc
• Assist other departments as necessary, including job-sharing. Follow all safety standards and procedures.  Perform duties in a manner to maximize safety and minimize risk to self and others

QUALIFICAITONS:  Basic education (high school diploma or GED), plus one to two years of relevant clerical and receptionist experience, or a combination of education and experience from which comparable knowledge and skills are acquired.
• Good organizational and administrative skills required.
• Experience with computerized information systems required, especially Word/Excel and Outlook. Previous experience with Springer Miller system is preferred.
• Good communication skills and an ability to effectively deal with a wide variety of company personnel and prospective applicants.
• Ability to have complete confidentiality and tact regarding company information, files, records, etc.


At Mount Snow we work as a team, flexing with the business and team needs. Responsibilities, duties and the requirements for this position may change at any time, with or without a change in title, benefits or salary. Like most jobs in the ski industry, this position requires a flexible schedule, possibly working outdoors in all elements, working holidays, weekends and long hours as necessary.

 

Apply Online Now
Summer Lift Operator
Mountain Operations

Full Time & Part Time / Summer Seasonal

The Lift Operations Department is looking for both Full Time and Part Time candidates to work in it's dynamic Summer Operation.  The role represents the face of the Lift Operations Department interacting with both customers and staff.  They ensure that customers are loading and unloading safely while also providing friendly and informed customer service.  This opportunity is for someone who enjoys interacting with the public and is skilled at working in a team environment.  Positions available at both our mountain biking chairlift and scenic ride chairlift as well as other duties required by the department.  If you're looking for a summer job that takes you outdoors and into the beautiful Green Mountains of Vermont, this is for you! Privileges and discounts available for Mount Snow employees.

 

Apply Online Now
Dishwasher
Food and Beverage

Full Time & Part Time / Summer Seasonal

DISHWASHER/KITCHEN UTILITY WORKER

BASIC FUNCTION  Clean and put away glassware, flatware, dishes, pots, pans for restaurant or cafeterias. Clean kitchen spaces and assist when needed in kitchen. 

 

CHARACTERISTIC DUTIES AND RESPONSIBILITIES

  • Ensures dishes, flatware, glasses, pots, pans, etc are sanitized and available as needed.
  • Set up dish machine prior to shift and close down machine at end of shift, maintain setting and solutions as needed.  Keeps sanitation solution up to company codes at all times. Maintains daily cleanliness and maintenance of dish machine.
  • Clean dishes, glassware, silverware, pots/pans and kitchen utensils according to sanitation and cleaning procedures.
  • Cleans and sanitizes dish station and general kitchen areas including storerooms, walk-ins, freezers when needed and throughout the shift.
  • Put away clean dishes, glassware, silverware and pot/pans in specified shelves according to sanitation and cleaning procedures.
  • Keep dish areas clean by sweeping, mopping floors, wiping countertops, and emptying trash.
  • Performs shift change and/or closing duties.
  • Attends shift meetings and monthly meetings on time.
  • Attends monthly cleaning crews to maintain restaurant cleanliness.
  • When needed may assist kitchen staff with basic food prep duties.
  • Follow all safety standards and procedures.  Perform duties in a manner to maximize safety and minimize risk to self and others

 

Reports to Chef, Sous Chef, or Kitchen Manager

 

Qualification, Education and Experience: Basic education (HS diploma or GED) preferred or a combination of education and experience from which comparable knowledge and skills are acquired.

  • Stands and walks during 6-8 hour shift. Reaches, bends, stoops and wipes.
  • Must be able to clearly communicate to servers, bussers, cashiers, and managers.
  • Must be able to hear well in a loud environment in order to respond. 
  • Lifts and carries supplies and equipment up to 60 lbs., throughout entire shift: places these items on high and low shelves in storerooms, walk-ins, and freezers.
  • Hazards include, but not limited to, cuts from broken glass, metal cans, burns, slipping, and tripping.
  • Frequently immerses in hands in water. Works frequently in a hot and damp environment.

 

At Mount Snow we work as a team, flexing with the business and team needs. Responsibilities, duties and the requirements for this position may change at any time, with or without a change in title, benefits or salary. Like most jobs in the ski industry, this position requires a flexible schedule, possibly working outdoors in all elements, working holidays, weekends and long hours as necessary.

 

 

Apply Online Now
IT Manager
IT

Full Time / Year Round

Basic Duties:  Responsible for timely day-to-day support, management, monitoring, troubleshooting, security and support of workstation systems and environments, including hardware and software and management of local IT Support Techs.

Charactistic Duties and Responsibilities

  • To ensure optimal workstation performance will install, diagnose, repair, maintain, and upgrade all PC hardware and peripherals.
  • Installs, configures and upgrades operating systems and software, using standard business and administrative packages; may modify specific applications for use in operational departments.
  • Develop scripts to automate IT processes.
  • Installs, assembles and configures computers, monitors, network infrastructure and peripherals such as printers, scanners and related hardware; pulls cables (CAT3, CAT5, CAT6 and Fiber) and rewires as required for new installations and office reconfiguration.
  • Troubleshoots problems with computer systems, including troubleshooting hardware and software, e-mail, network and peripheral equipment problems; makes repairs and corrections where required.
  • Acts as a technical resource in assisting users to resolve problems with equipment and data.
  • Assists in instructing staff in the use of standard business and administrative software, including word processing, spreadsheets and database management; provides instruction or written documentation where required.
  • Assists with the planning, design, research and acquisition of new or upgraded hardware and software systems; maintains current knowledge of hardware and software.
  • Manages helpdesk tickets and prioritization
  • Manages local team of IT Support Technicians
  • Provides guidance, skill development, and mentoring of team
  • Fosters a positive work environment
  • Monitors quality of work
  • Develops and maintains IT budget and forecasts future needs
  • Reports to Director of IT Operations
  • Installs, assembles and configures servers. Both physical and virtual
  • Manages system backups, restores and assists in Disaster Recovery planning.
  • Responsible for developing a security policy for workstations and servers including patch management and anti-virus.
  • Member of IT security team and develops security training for end users.
  • Builds, maintains and deploys system images.
  • Builds and maintains point of sale terminals and researches hardware.
  • Installs and configures resort security systems.
  • Assists Director of IT Services and Director of IT Operations as needed for resort level projects
  • Works with Corporate IT Team and other Resort IT Managers to accomplish projects and align objectives and goals
  • Troubleshoot problems (in person, by telephone, remotely, or via e-mail) in a timely and accurate fashion and provides end-user assistance
  • Follow all safety standards and procedures.  Perform duties in a manner to maximize safety and minimize risk to self and others

 

 

Skills/Qualifications:

Associates degree in computer information technology preferred and 5+ years of experience or a combination of education certifications and experience from which comparable knowledge and skills are required.  Excellent desktop support and troubleshooting skills, including hands-on experience with a variety of hardware platforms running Windows and Mac Operating systems.

 

  • Previous Windows 7, Windows 10, 2008 Server, 2012 Server, 2016 Server experience required.
  • Experience in SolarWinds Web Helpdesk, Lansweeper, WSUS and Ninite patch management preferred.
  • Experience in leading a successful team
  • Excellent communication and customer service skills.
  • Strong in Windows servers, applications, and have 2+ years of desktop support or helpdesk experience.
  • Strong in Microsoft Office 2010, Office 2013, Office 365, and G Suite
  • Strong in Virtualization technologies specifically VMWare.
  • Experience managing Budgets in an IT environment
  • Experience with Security DVR systems.
  • Highly motivated and independent worker who is not shy about tackling tasks they do not immediately understand
  • Focused on meeting goals and deadlines
  • A+ Certification helpful

 

At Peak Resorts we work as a team, flexing with the business and team needs. Responsibilities, duties and the requirements for this position may change at any time, with or without a change in title, benefits or salary. Like most jobs in the ski industry, this position requires a flexible schedule, possibly working outdoors in all elements, working holidays, weekends and long hours as necessary

 

Apply Online Now
2019/2020 Head Alpine Ski Coach
Resort Operations

Part Time / Winter Seasonal

BASIC FUNCTION

To implement and supervise an alpine ski racing competitions program, and serve as coach and athletic trainer for program participants.

 

CHARACTERISTIC FUNCTIONS AND RESPONSIBILITIES

  • Plan, coordinate and supervise the daily operations of the assigned racing program; posting daily training schedule and location for each group.
  • Plan, assign and review work of coaches assigned to the program; assist in interviewing, hiring, performance evaluation, and other supervisory functions.  Conduct training programs and staff meetings.  Confer regularly with coaches to plan and coordinate activities, assign and review work, resolve problems, and the like.  Plan work schedules.
  • Plan and coordinate training activities and racing events, including personnel, transportation, food and lodging, race course set up, equipment for racers and coaches, and the like.
  • Plan and carry out training activities on the hill, including: course setting and maintenance; development and implementation of drills; one-to-one coaching and instruction of racers.
  • Plan and carry out appropriate off hill athletic training and instruction.
  • Prepare, maintain and repair equipment, including mounting of bindings, boot fitting and repair, and ski preparation and maintenance.  Organize equipment for racers and coaches: eligibility for racer loan, proform, etc.  Ultimately responsible for all dealings with equipment reps.
  • Perform race day coaching functions: inspect courses and advise racers on strategy; check and adjust equipment; represent racers in rule infringement controversies; serve on race juries; and the like.
  • Confer regularly with immediate supervisor and other company personnel to plan, coordinate and evaluate programs/activities/services, exchange information, resolve problems, and the like.  Attend staff meetings.
  • Deal regularly with a variety of individuals/organizations outside the company, including parents of racers, other ski area personnel, media personnel, and the like.
  • Prepare a variety of administrative/operations and coaching reports and records.

 

SUPERVISION RECEIVED

General supervision is received from the Competitions Director.

 

SUPERVISION EXERCISED

Functional and partial administrative supervision of 6 to 8 racing coaches.

 

QUALIFICATIONS

Bachelor's degree in physical education, recreation or a related field, with a strong skiing and ski racing background, plus one to three years of relevant race coaching experience, or a combination of education and experience from which comparable knowledge and skills are acquired.

 

  • Good technical knowledge and skills related to ski racing and ski race coaching.  Good coaching/teaching skills.
  • Good planning and basic administrative and supervisory skills; previous supervisory experience helpful.
  • Ability to deal effectively with other company personnel/departments as well as racers, parents, other ski area personnel, media personnel, and others outside the company in carrying out coaching and coordinating functions.

 

At Mount Snow we work as a team, flexing with the business and team needs. Responsibilities, duties and the requirements for this position may change at any time, with or without a change in title, benefits or salary. Like most jobs in the ski industry, this position requires a flexible schedule, possibly working outdoors in all elements, working holidays, weekends, events, and long hours as necessary.

 

Apply Online Now
Aquatics Instructor
Resort Operations

Part Time / Summer Seasonal

The Aquatics instructor is responsible for implementing, planning and teaching swim lessons for children enrolled in child care and outdoor exploration camp.  This includes providing age and skill appropriate lessons and activities, monitoring, tracking and reporting participant progress and providing lifeguarding duties when necessary.  Qualified Candidates are required to have First Aid/CPR/AED certification, lifeguarding certification and at least 1 year working as a lifeguard, swim instructor or the equivalent.  Qualified candidates should be confident swimmers, have formal swimming or swim instruction experience.  Certifications Desired: ARC WSI, Ellis and Assoc. learn to swim instructor or other nationally recognized organizations providing equivalent training.

 

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Lodging Maintenance Tech II
Lodging

Full Time / Year Round

The Grand Summit Hotel is looking for a Full Time Year Round Lodging Maintenance Tech II.  This position is second shift with hours of 2:30 pm-11:00 pm.  You will carry out a variety of general maintenance tasks within the lodging department in the Grand Summit Hotel, Snow Lake Lodge and Privately Owned Condominiums in the rental program.  You will respond to both internal and external maintenance calls in a timely and professional manner while providing excellent customer service.  Within six months in position you will be able to function as the Engineer on Duty at either the Grand Summit Hotel or SLL/Condos.  Perform other duties as assigned.  This position requires a clean and valid Driver's License.

 

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Groundskeeper I
Mountain Operations

Full Time & Part Time / Summer Seasonal

BASIC FUNCTION: Perform a wide variety of duties and develop skills relevant to grounds and golf maintenance.

 

CHARACTERISTIC DUTIES & RESPONSIBILITIES

  1. Perform general landscaping tasks for Mount Snow, including the Main Base area, Country Club, Golf Course, Snow Lake Lodge, Grand Summit Hotel, Conference Center, Main base lodge, etc.
  2. Mow and edge lawns, rough, and around beds and gardens, using trimmers, hand and tractor mowers. Assist in watering turf and flowerbeds
  3. Clear weeds and brush and power trim areas that cannot be mowed using power trimmer.
  4. Rake traps, lawns, grassy areas, around gardens and beds, repair divots
  5. Prune trees, shrubs and flowers.
  6. Assist in planting grass, sod, seeding, flowers, shrubs and trees.
  7. Pick up trash on grounds.
  8. Operate some powered equipment in a safe manner, including but not limited to utility vehicles, trimmers, and selected mowers.
  9. Will be expected to shovel, rake haul brush, edge flowerbeds and lay sod.
  10. Follow all safety standards and procedures.  Perform duties in a manner to maximize safety and minimize risk to self and others

 

SUPERVISION RECEIVED: Direct supervision is received from the grounds team leader and golf course superintendent.

 

QUALIFICATIONS Basic education (high school) desirable.

  • Ability to perform all job duties, ability to drive golf course utility vehicles and carts.
  • Ability to deal with golfers in a courteous and efficient manner.
  • Ability to follow oral and written directions.
  • Ability to use basic hand tools needed.
  • Must possess a willingness to learn.
  • Valid driver’s license required.

 

At Mount Snow we work as a team, flexing with the business and team needs. Responsibilities, duties and the requirements for this position may change at any time, with or without a change in title, benefits or salary. Like most jobs in the ski industry, this position requires a flexible schedule, possibly working outdoors in all elements, working holidays, weekends and long hours as necessary.

 

Apply Online Now
Peak Resorts Retail Buyer
Resort Operations

Full Time / Year Round

BASIC FUNCTION                                                                 

A retail buyer is responsible for helping in the planning and selecting of a range of products to sell in a variety of retail outlets across all Peak Resorts. The retail buyer must consider the following factors when making purchasing decisions:

 

    customer demand (e.g. price, quality and availability);

    market trends;

    store policy;

    financial budgets.

 The Retail Buyer will help source new merchandise and review existing ones to ensure products remain competitive. By fully understanding customer needs, they can maximize profits and provide a commercially viable range of merchandise at competitive prices. Keeping up to date with market trends and reacting to changes in demand are key elements of the role.  Retail buyers have a considerable amount of responsibility and autonomy in what is often a pressured environment. Communication skills are a vital part of being a buyer. They must communicate with managers, merchandise departments, logistics, marketing, finance, operations, and vendors to provide information and problem solve.                                                 

CHARACTERISTIC DUTIES & RESPONSIBILITIES     

  • write purchase orders, buy merchandise, and managing inventory for a multi store/multi resort business model;
  • must be able to develop sales and profit margin plans, as well as maintain margin and determine turnover objectives;
  • analyzing consumer buying patterns and predicting future trends;
  • regularly reviewing performance indicators, e.g. sales and discount levels;
  • managing plans for stock levels;
  • reacting to changes in demand;
  • reacting to changes in logistics;
  • process all relevant paperwork – acknowledgements, confirmations, packing lists, invoices, credit memos, etc. for a multi store retail chain;
  • meet with suppliers and negotiating terms of contract;
  • maintaining relationships with existing suppliers and sourcing new suppliers for future products;
  • liaison with other departments within the organization to ensure projects are completed;
  • attend regional and national trade shows as well as visit local vendor showrooms to select and assemble a new collection of products appropriate for multiple seasons;
  • participating in promotional activities;
  • prepare and analyze sales reports and forecast sales levels;
  • liaison with shop personnel to ensure product/collection supply meets demand;
  • seeking merchandise feedback from customers;
  • training and mentoring junior staff;
  • move/transfer product throughout the chain to maximize sales and profit margin; 

SUPERVISION RECEIVED                                                           

Direction is received from Director of Retail – Peak Resorts   

QUALIFICATIONS                                                                  

Bachelor's degree in retail management or other appropriate field preferred, strong P.C. based computer skills, detail oriented, plus 2-4 years of relevant retail operations and management experience, or a combination of education and experience from which comparable knowledge and skills are acquired.                                                 

  • 2 to 4 years of experience in retail buying, allocation, or replenishment.
  • Broad base of general knowledge and skills in buying retail and wholesale merchandise.                                                                      
  • Must possess the management and interpersonal skills necessary to be part of a face paced always changing work environment.                                          
  • Familiarity with ski industry preferred.                                       
  • Good planning, organizational, administrative, personnel and budget management skills.  Good writing and speaking skills.  Ability to speak in front of groups of staff.                        
  • Ability to deal effectively with a variety of individuals/organizations in and outside of the company.  
  • Excellent organizational skills with the ability to multi-task and manage multiple projects
  • Exceptional follow-up skills and ability to analyze work load and plan accordingly.
  • Ability to maintain good vendor/supplier relationships.
  • Basic knowledge of selling products on internet marketplaces such as Amazon and Ebay.   
  • Must have reliable transportation and have insurance certificate presented on request. 
  • Must be able to travel 20%-40% of the year.
  • Must be able to work weekends, holidays, and special events.

 

         

PHYSICAL REQUIREMENTS:

  • 1. Able to lift up to 50 lbs. floor to waist and overhead without assistance and able to assist other team members in lifting items >50 lbs.
  • 2. Able to stand, walk and work long hours between rest periods.
  • 3. Able to reach, bend, climb, grasp, kneel, push, pull, and twist as needed 

At Mount Snow and Peak Resorts, we work as a team, flexing with the business and team needs. Responsibilities, duties and the requirements for this position may change at any time, with or without a change in title, benefits or salary. Like most jobs in the ski industry, this position requires a flexible schedule, possibly working outdoors in all elements, working holidays, weekends and long hours as necessary.

 

Apply Online Now
Peak Resorts Inventory Control Specialist
Resort Operations

Full Time / Winter Seasonal

BASIC FUNCTION

Assist and manage all aspects of the day to day operations of a retail distribution center for a multi-location business model.  This includes seasonal and year over year product POS creation and maintenance for spring/summer and fall/winter in Siriusware.  This includes but is not limited to all Peak Resorts Retail locations and the Peak Online Store.  The Inventory Control Specialist would assist in the operations of online marketplace sales.

 

CHARACTERISTIC DUTIES AND RESPONSIBILITIES

  • Assist and manage all aspects of the day to day operations of Mount Snow’s DC which includes – receiving, ticketing, stocking, transferring, and handling of all retail deliveries
  • Maintain a clean and safe workspace.
  • Administer, create and maintain retail SKU’S within the POS systems.
  • Building purchase orders in Siriusware for Peak Resort Mountain’s that are synced with the global server. This process involves generates pricing and tickets for mountains to receive their inventory.
  • Receiving retail product deliveries from Fed Ex, UPS, and freight companies during daily operational hours.
  • Process shipments and deliveries from all vendors for Mount Snow which includes and is not limited to product intended for sales and use at all Peak Resorts properties.
  • Prepare and perform store inventories as needed at all resort locations.
  • Assist in merchandise deliveries to all retail shops. Including product transfers between all Mount Snow retail outlets and all other Peak Resorts.
  • Assist with routine cycle counts for all stores throughout seasons.
  • Organization of Mount Snow’s warehouse so orders by mapping.  Creating areas for outgoing products.
  • Help inform Supervisors and Sales Associate new policies and procedures.
  • Processer of all product warranties for all retail outlets.
  • Help prepare and scan year-end inventory.
  • Maintains and updates new product development calendar to ensure development activities remain on schedule.
  • Execution of core inventory items and out of stock items for sales system.
  • Utilize weekly wants and needs lists for all stores with communication to Inventory Manager.
  • Provide support supervision of stores at all satellite locations.
  • Follow all safety standards and procedures.  Perform duties in a manner to maximize safety and minimize risk to self and others
  • Transfer product as needed to all Mount Snow retail locations; this also includes transfers to all Peak Resorts locations.
  • Process sales and ship product purchased from Peak Online store and sales from other online marketplaces.
  • Works effectively with buyers, store managers and other management members to prioritize workloads and get projects completed in a timely manner. 

Reports to: INVENTORY MANAGER

 QUALIFICATIONS

Bachelor’s degree in business or another appropriate field preferred.  Strong P.C. based computer skills; detail oriented, with one to three years’ experience in retail receiving, accounting, management, loss prevention, or other related businesses.

  • Broad base of general knowledge and skills in retail operations.                                                                      
  • Must possess the interpersonal skills necessary to be part of a face paced always changing work environment.                                      
  • Familiarity with ski industry preferred.     
  • Basic knowledge of the workings of online marketplaces.
  • Good planning, organizational, and administrative skills.  Good writing and speaking skills.  Ability to speak in front of groups of staff.                        
  • Ability to deal effectively with a variety of individuals/organizations in and outside of the company. 
  • Excellent organizational skills with the ability to multi-task and manage multiple projects.
  • Exceptional follow-up skills and ability to analyze work load and plan accordingly.
  • Ability to maintain good vendor/supplier relationships.
  • Must be able to work weekends, nights, holidays, and special events.
  • Travel up to 25% of the year.

PHYSICAL REQUIREMENTS:

  • 1. Able to lift up to 50 lbs. floor to waist and overhead without assistance and able to assist other team members in lifting items >50 lbs.
  • 2. Able to stand, walk and work long hours between rest periods.
  • 3. Able to reach, bend, climb, grasp, kneel, push, pull, and twist as needed

At Mount Snow and Peak Resorts, we work as a team, flexing with the business and team needs. Responsibilities, duties and the requirements for this position may change at any time, with or without a change in title, benefits or salary. Like most jobs in the ski industry, this position requires a flexible schedule, possibly working outdoors in all elements, working holidays, weekends and long hours as necessary.

 

Apply Online Now
Snow Lake Lodge and Condo Housekeepers
Lodging

Part Time / Summer Seasonal

Snow Lake Lodge and our Condo Properties are looking for Part Time Seasonal Housekeepers to join their teams.  Shifts vary to include weekends and holidays.  A clean valid driver's license is preferred but not required.

Provide our guests and owners with quality housekeeping services and products while maintaining a safe and positive work environment through a team approach.

 

Characteristics duties & responsibilities:

  • Ensure common areas of hotel such as lobbies, hallways, bathrooms and laundry area and guest rooms are cleaned including, but not limited to making beds, cleaning bathrooms and kitchens, dusting and vacuuming; sweeping, mopping and scrubbing floors; cleaning counter tops, toilets, light fixtures and windows.
  • Checking all appliances, including, but not limited to, a/c, fans, lights, switches and electronics, to assure all are in working condition. If problem-requiring maintenance is found, s/he must report to front desk they will turn it over to engineer on duty for immediate attention.
  • Ensure that applicable health, safety and security procedures are followed. Have readily accessible and use PPE.  Understand the proper use of cleaning chemicals used.
  • Work within the team to assist the housekeepers in the rooms to change/ clean linens and occasionally be there runner to help them get their task done.  Or to help clean the common areas and run laundry through the machines. Pick up/drop off linens/laundry or trash.  Deliver any supplies they may need.
  • Follow all safety standards and procedures.  Perform duties in a manner to maximize safety and minimize risk to self and others

 

Reports to: Team Leader and Housekeeping Manager

 

Qualifications:

Basic Education (HS or GED) Ability to read English and communicate within the team and guests.

  • Ability to able to follow direction and be motivated.
  • Ability to deal effectively with owners, guests and coworkers.
  • Ability to communicate well with others.
  • Able to lift up to 25 lbs floor to waist and overhead without assistance and able to assist other team members in lifting items >25 lbs.
  • Able to stand, walk and work long hours between rest periods.
  • Able to reach, bend, climb, grasp, kneel, push, pull, and twist as needed.

 

The individuals in the Lodging Department work as a team, flexing with the business and team needs. Responsibilities, duties and the requirements for this position may change or increase at any time, with or without a change in title, benefits or salary. Like most other jobs in the ski, resort and hospitality industries, this position requires a flexible schedule, possibly working outdoors in all elements, working holidays, events, weekends and long hours as necessary.

 

Apply Online Now
Security
Mountain Operations

Full Time / Summer Seasonal

BASIC FUNCTION To patrol and check company facilities and property and to assist with facility maintenance and road crew functions.

CHARACTERISTIC DUTIES & RESPONSIBILITIES

  • Patrol, monitor and inspect facilities regularly to help ensure safety and security. Handle guest complaints and investigate problems including theft, noise complaints, fights, and similar.
  • Provide superior service to our guests (internal and external) at all times. Respond to all guests in a courteous, efficient manner. Display professional attitude and demeanor at all times. Set example to other staff by their conduct and objective manner.
  • Respond to emergency and non-emergency situations quickly and efficiently. Be alert to radio communications, staff information and observations.
  • Check ID’s at events and licensed venues as requested. Monitor areas/facilities for violations of liquor control laws/regulations and take steps to correct potential violations.
  • Assist with parking, crowd control, and event admission as needed.
  • Prevent losses and damage by notifying supervisor of concerns relating to safety or security.
  • Maintain daily records and logs of security incident and activities. File required verbal and written reports with supervisor. Complete the required reports by recording observations, incidents, surveillance activities; interviews witnesses and take witness statements
  • Make cash pick ups and deposits by transporting company funds and escorting cash handlers. Escort staff at night to vehicles as requested.
  • Ensure staff compliance with all company, state, and federal safety rules/regulations/policies. Perform duties in a manner to maximize safety while minimizing risk to self and others.
  • Regularly assist with road crew tasks such as snow removal and parking lot maintenance using heavy equipment (loader, tractor, plow truck, and similar). Maintain any required logs and records of activities. Fuel and clean equipment.
  • Regularly help facilities team with minor repair/maintenance projects including basic carpentry, painting, and similar.
  • Perform nightly guest service inspections of select facilities to ensure areas are ready for public. Take care of any issues or notify personnel so the issues can be taken care of as soon as possible in the mornings.
  • Perform other tasks as assigned.

Reports to:  Security Manager

QUALIFICATIONS

Basic education (high school) plus two years of customer service, security or other related experience or a combination of education and experience from which comparable knowledge and skills are acquired.

  • Basic first aid training with CPR and AED required.
  • Valid Driver’s License with ability to meet Driving Policy.  Commercial license preferred.
  • Ability to deal with guests and personnel in a courteous, efficient and authoritative manner and the ability to maintain composure in difficult situations
  • Good communication skills, both oral and written. Ability to fill out reports, and report verbally to supervisor.  Ability to maintain confidentiality of records and investigations.
  • Good skills in carpentry and painting.
  • Ability to work independently, think critically, and exercise good judgement.
  • Ability to proficiently validate government issued identification.
  • Ability to interpret a variety of instructions, and policies and procedures.
  • Ability to read, analyze and interpret the day-to-day paperwork associated with your position.
  • Some relevant previous experience driving trucks or operating heavy construction equipment preferred. 
  • Some experience or training in vehicle mechanics and heavy equipment preferred.

 

PHYSICAL DEMANDS: 

  • Ability to work in the cold and changing weather for extended periods of time and perform all job duties. Must be able to use a shovel.
  • Must be able to lift 50-100 pounds occasionally, 25-50 pounds frequently and 10-20 pounds constantly. 
  • Must be able to sit for extended periods of time.
  • Specific vision abilities required include driving at night in adverse weather conditions with poor visibility.
  • Must be able to bend, twist and kneel around equipment.
  • Must be able to walk, climb, sit, and stand for extended periods of time.
  • Have manual dexterity and motor coordination.

The individuals in the Mountain Operations Department work as a team, flexing with the business and team needs. Responsibilities, duties and the requirements for this position may change or increase at any time, with or without a change in title, benefits or salary. Like most other jobs in the ski industry, this position requires a flexible schedule, working holidays, weekends and long hours as necessary.

 

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Lodging Maintenance Tech I
Lodging

Full Time / Summer Seasonal

You will carry out a variety of general maintenance tasks within the lodging department in the Grand Summit Hotel, Snow Lake Lodge and Privately Owned Condominiums in the rental program.  You will respond to both internal and external maintenance calls in a timely and professional manner while providing excellent customer service.  Within six months in position you will be able to function as the Engineer on Duty at either the Grand Summit Hotel or SLL/Condos.  Perform other duties as assigned.  This position requires a clean and valid Driver's License.

 

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Lift Operations Assistant Manager
Mountain Operations

Full Time / Year Round

BASIC FUNCTION:  Manage summer lift operation, assist with the management of winter lift operations and dispatch, manage the tubing park, and oversee all department training for both departments.

 

DUTIES AND RESPONSIBILITIES:

  • Exercise full management authority over 10-100 staff including supervisors, lift leaders, lift operators, ticket checkers and tubing park staff. Ability to hire, discipline, and exit staff.
  • Manage summer lift operations and assist with completion of summer capital/maintenance projects.
  • Manage the ticket checking staff and process to help ensure all guests have a valid lift ticket prior to loading the lift. Monitor traffic flow through lift mazes and work to improve efficiency while maintaining remarkably great guest service and a welcoming atmosphere.
  • Responsible for all tubing park operations.
  • Oversee scheduling of all staff in relation to the lift mode, budget and needs of the resort. Actively work with supervisors to manage budget by monitoring/adjusting staffing as appropriate.
  • Regularly inspect all lift areas for cleanliness and compliance with state and federal regulations.
  • Assure the timely opening of lifts, staff transportation to work stations, and daily operations.
  • Assist with planning and management of department budget and capital. Meet or exceed goals set.
  • Work with Lift Operations Manager to manage payroll; ensure accuracy and timely completion.
  • Work to develop, implement and coordinate training of all staff (including supervisors).
  • Assist supervisors in the completion of lift incident reports. Discuss incidents with manager or superiors.
  • Investigate guest complaints, report findings to manager, and work to prevent future occurrence.
  • Identify and communicate lift grooming requests.
  • Perform duties in compliance with resort safety guidelines and minimize risk to self and others.
  • Work with the Lift Operations Manager to produce/conduct staff reviews.
  • Assist the mountain operations/lift maintenance team with other tasks as requested.
  • Serve as a model for remarkably great service and the Peak Resorts Code of Conduct.

 

Reports to: Direct report to Lift Operations Manager.

 

QUALIFICATIONS:  High school education plus at least two years of relevant experience or a combination of education and experience from which comparable knowledge/skills are acquired.

  • A strong commitment to safety and “can do” attitude is imperative.
  • Must have strong interpersonal and leadership skills.
  • Must be able to analyze a variety of data to help identify trends propose solutions.
  • Must have exceptional critical thinking and time management skills.
  • Must be able to understand basic financial reports.
  • Must be proficient at skiing or snowboarding.
  • Exceptional computer skills are required. Word, Excel, and PowerPoint are preferred.
  • Must be able to meet the requirements of the Mount Snow Driving Policy.

 

PHYSICAL DEMANDS: 

  • Ability to work in the cold and changing weather for extended periods of time and perform all job duties. Must be able to use a shovel.
  • Must be able to lift 50 pounds occasionally and 25 pounds frequently.
  • Must be able to sit for extended periods of time.

 

At Mount Snow we work as a team, flexing with the business and team needs. Responsibilities, duties and the requirements for this position may change at any time, with or without a change in title, benefits or salary. Like most jobs in the ski industry, this position requires a flexible schedule, possibly working outdoors in all elements, working holidays, weekends and long hours as necessary.

 

Apply Online Now