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Environmental Health and Safety Director
Human Resources

Full Time / Year Round

BASIC FUNCTION

To direct, plan and manage Mount Snow’s Environmental Health and Safety Programs.

CHARACTERISTIC DUTIES & RESPONSIBILITIES

  • Responsible for setting the overall strategy and implementing service, safety and operational best practices for all departments. Develop and maintain the risk, and safety, and environmental compliance policies. Monitor the compliance of various State and Federal regulations as they apply to workplace safety or environmental operations.
  • Actively promote required safety training. Provide required safety training, as needed, to staff and managers in need of assistance. Review and revise, in coordination with department directors and Corporate Risk Manager, the safety training specific to each Department.
  • Manage the Mount Snow training matrix and Supervisor’s Training Checklists to ensure they are current and reflect the training required by position
  • Conduct and/or organize facility inspections on a routine basis to improve awareness and implement corrective actions of unsafe acts and/or conditions.
  • Coordinate and manage the workers’ compensation insurance program with the workers’ compensation manager, insurance company adjusters, case managers, health care providers and Department of Labor personnel when necessary.
  • Develop effective relationships with health care providers.
  • Actively participate in the Mount Snow Safety and Go With the Flow Committees and be a resource for questions regarding proper safety procedures for departments undertaking projects.
  • Review all Incident Investigations as completed by Mount Snow Ski Patrol, the Lift Operations department or the Grand Summit Front Desk in relation to guest injuries, ensuring all documentation is complete and accounted for as directed by the Mount Snow Legal Department and Corporate Risk Manager. Actively coordinate with the Ski Patrol Manager to ensure the proper documentation is generated and procured. Properly preserve all incident investigation material for future use by the Legal Department or Risk Manager.
  • Perform Root Cause Analysis or similar additional investigation in relation to employee injuries with the goal of suggesting or implementing solutions to prevent recurrence.
  • Ensure compliance with all State and Federal Above Ground Storage Tank (AST) and Underground Storage Tank (UST) regulations. Ensure monthly tank inspections are performed and documented. Manage the Mount Snow Spill Prevention and Response Countermeasures Plan (SPCC) and coordinate and provide the annual training for any affected staff.
  • Actively manage and ensure compliance with Mount Snow’s discharge permit, including any required sampling and reporting to the State.
  • Regularly review the Mount Snow Safety Programs, SOP’s, and Core Training content and coordinate revisions as needed or required by change in workplace, practice, or governmental regulations.
  • Oversee the proper training and compliance with State and Federal rules as they pertain to hazardous wastes generation and hazardous waste storage and handling. Mange the hazardous waste storage area, all shipments related to hazardous waste, and the associated manifests, quarterly reports, and annual reports.
  • Work with the Directors Team, department managers and Peak Resorts to develop an annual summer business plan and long-term objectives. Identify possibilities for new activities, develop and present business plans, execute and oversee approved operations. Facilitate the identification, communication, evaluation and correction of the standards for various summer operations.
  • Plan and conduct training programs. Confer weekly with managers to plan and coordinate services/activities, assign and review work, and proactively identify and address problems. Work with department managers to develop and measure departmental key expectations. Maintain formal dialogue with staff regarding individual and operational expectations.
  • Prepare a variety of administrative/operations reports and records to include any involving potential liability exposure.
  • Deal regularly with outside vendors and manufacturer’s representatives to keep abreast of new developments in the industry and to stay on the cutting edge.

QUALIFICATIONS: Bachelor’s degree in resort management, occupational safety, or other appropriate field, plus 3-5 years of relevant technical and management experience in ski area mountain management or a combination of education and experience from which comparable knowledge and skills are acquired.

  • Knowledge of OSHA, VOSHA, Workers’ Compensation law and procedures.
  • EMT/CPR/First Aid certification desirable.
  • Ability to negotiate diplomatically with staff, management, healthcare providers, governmental agencies, insurance providers and attorneys
  • Strong organizational, analytical and communication skills, both verbal and written.
  • Ability to facilitate workshops, training and management meetings
  • Ability to handle multiple tasks and work a flexible schedule, including nights, weekends and holidays.
  • Technical proficiency on Word, Excel, PowerPoint.
  • Broad base of technical knowledge and skills in ski area mountain management.
  • Ability to ski/ride or otherwise access all terrain.
  • Ability to deal effectively with a wide variety of company personnel, guests, clients and various outside firms and organizations.
  • Valid Driver’s license with clean driving record.

The employees of Mount Snow work as a team, flexing with the business and team needs. Responsibilities, duties and the requirements for this position may change or increase at any time, with or without a change in title, benefits or salary. Like most other jobs in the ski industry, this position requires a flexible schedule, working holidays, weekends, events, and long hours as necessary.

 

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Front Desk Manager at Snow Lake Lodge
Lodging

Full Time / Year Round

FUNCTION: Manage and direct the front desk operations for Snow Lake Lodge and Mount Snow Condominiums during the winter season. At close of winter operations, assume additional condominium responsibilities and manage SLLFD when open.

CHARACTERISTIC DUTIES & RESPONSIBILITIES

  • Ensure that all staff follows proper safety and security procedures.
  • Plan, implement and evaluate all Front Desk and Innkeeper related operations; including guest service and concierge functions. Plan and conduct training, and keep staff apprised of any policy and procedure changes.
  • Exercise supervisory authority over approximately 10 staff members. Hire and train all work area supervisors & staff. Meet regularly with staff to assign work and review performance, assist with difficult tasks, resolve problems, etc… Oversee and perform guest check-in/check-out and processing of daily house charges.
  • Conduct departmental payroll functions. Adhere to Mount Snow Payroll Policies.
  • Create work schedules based on changing staffing needs. Ensure sufficient desk coverage at all times. Meet regularly with numerous lodging managers and supervisors.
  • Work morning, afternoon, or overnight shifts as deemed necessary by changing occupancies and staffing levels. Be available as a resource to desk staff at all times.
  • Plan and oversee the purchase, distribution, maintenance and inventory of a variety of supplies, material, tools and equipment used at the front desk.
  • Develop detailed knowledge of the properties available for rental in Snow Lake Lodge, Mount Snow Condominiums and the Grand Summit Hotel.
  • Maintain positive working relationships with property management teams throughout our Mount Snow Condominium Program.
  • Ensure that staff is trained in initial response duties for any emergencies that may arise: such as building fire alarms, rescue/ambulance dispatch, etc… Notify appropriate personnel. Document actions taken.
  • Oversee and perform ticket sales, corner store operations, swimming pool and vending operations.
  • Preview all guest related special requests and notes each day. Make every reasonable effort to accommodate these requests prior to our guests’ arrival. Delegation of this responsibility is acceptable.
  • Manage the operating budget of the assigned functions on a day-to-day basis and assist with planning of the annual budget. Meet or exceed goals set.
  • Inspect and monitor all operations regularly to ensure quality of customer service, proper handling of cash, keys, etc. Work to resolve various operational problems that may arise.
  • Oversee key control procedures for our owner/guest rooms in addition to the secured areas in Mount Snow’s property.
  • Work regularly with guests; discussing, investigating and resolving a variety of unusual or difficult requests, problems and complaints. Finalize all decisions involving unusual complaints or substantial reimbursements with hotel GM.
  • Preview all group and conference reservations and information prior to arrival. Ensure that all front line staff has this information.
  • Make keys for both Snow Lake Lodge guest rooms and Mount Snow Condominiums.
  • Work closely with housekeeping, maintenance and owner services to properly record and address all maintenance and damage issues in a timely manner. Ensure that units not ready for rental are taken out of order in our lodging reservations computer program.
  • Prepare or provide a variety of administrative and operational reports and records related to staffing, payroll, inventory, etc.
  • Attend and participate in various Mount Snow and Lodging meetings.
  • Ensure that front entryway and lobbies remain clean, organized and presentable.
  • Train staff to ensure that liquor control laws are adhered to in Snow Lake Lodge public areas.
  • Perform tasks or provide assistance in any other function or work area as deemed necessary by the hotel GM.
  • Participate in the MOD program for Lodging.

Additional Duties and Responsibilities while Snow Lake Lodge is closed:

  • Perform thorough annual inspections with Condo Maintenance of roughly 100 condominiums; ensuring that lodging maintenance, owner responsibilities and housekeeping issues/needs are accurately documented and reported to appropriate personnel. Update issue records once addressed to reflect current condo status. Work closely with lodging maintenance, owner services and housekeeping throughout this project.
  • With guidance from lodging management, create updated minimum standard requirements for Mount Snow rental consideration. Upon completed inspections, submit rental status recommendations to lodging management.
  • Advertise open Front Desk positions. Conduct interviews, hire and train staff as needed to ensure sufficient personnel once hotel is reopened.
  • Assist GSHFD Management and staff with Condominium Rental questions/issues. Help with condo related GSHFD training as necessary. Be available to work shifts at the GSHFD as needed.
  • Work with GSHFD Manager to ensure adherence to condo key control procedures.
  • Assist Snow Lake Lodge Hotel Manager as needed.

SUPERVISION EXERCISED

Administrative and functional supervision of approximately 10 staff members.

SUPERVISION RECEIVED

General supervision is received from the SLL GM.

QUALIFICATIONS Bachelor’s degree in hotel management, business or other appropriate discipline preferred; plus three to five years of relevant experience, including directly related hotel operations; or a combination of education and experience from which comparable knowledge and skills are acquired.

  • Working knowledge and skills related to hotel front desk operations.
  • Good administrative, organizational and supervisory skills; previous supervisory experience. *
  • Good math skills, with some relevant accounting and budgeting training or experience.
  • Training or experience with computer information systems; experience with hotel information systems.
  • Ability to work effectively with customers and other company personnel, including ability to resolve difficult and unusual customer problems and complaints.

The individuals in the Lodging Department work as a team, flexing with the business and team needs. Responsibilities, duties and the requirements for this position may change or increase at any time, with or without a change in title, benefits or salary. Like most other jobs in the ski resort and hospitality industries, this position requires a flexible schedule, possibly working outdoors in all elements, working holidays, weekends and long hours as necessary.

 

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Condo Housekeeping Supervisor
Lodging

Full Time / Year Round

When you become employed at Mount Snow you are joining a team of staff that love to work where they play. The camaraderie among us to work together and give our guests and each other the best experience possible is overwhelming. You will make friends and memories to cherish for a lifetime!

Basic Duties: To assist the Housekeeping Manager in supervising daily operations for the Snow Lake Lodge and our condominium properties.  

 

Characteristics duties & responsibilities:

  • Exercise some supervisory authority,10-30 housekeeping staff. Help implement-training programs. Confer regularly with housekeeping manager and front desk to coordinate activities, assign and review work, resolve problems, etc.  Assume authority over that day’s housekeeping operations in the absence of the manager.
  • Ensure that units and rooms are cleaned including, but not limited to: inspecting units, changing linens and towels; dusting and vacuuming; scrubbing floors; cleaning counter top, toilets, bath tubs, tile, dishes, kitchen appliances and windows.
  • Checking all appliances, including, but not limited to, a/c, fans, lights, switches and electronics, to assure all are in working condition. If problem-requiring maintenance is found, s/he must report to front desk they will turn it over to engineer on duty for immediate attention.
  • Assist with inventory control of a variety of supplies, materials, tool, and equipment used in carrying out housekeeping operations. .
  • Ensure that applicable health, safety and security procedures are followed.
  • Perform quality control inspections of all facilities. Deal with a variety of emergency or unusual problems that may arise. Help supervise the planning and execution of all quality and cost control.
  • As needed, prepare a variety of daily reports and records related to daily work.
  • Provide our guests and owners with quality housekeeping services and products while maintaining a safe and positive work environment through a team approach.
  • Follow all safety standards and procedures.  Perform duties in a manner to maximize safety and minimize risk to self and others

 

Reports to:  Housekeeping Manager

Requirements:

  1. Two to four years’ relevant resort/hotel experience, or a combination of education and experience from which comparable knowledge and skills are acquired.
  2. Good planning, administrative and supervisory skills are required.
  3. Ability to deal effectively with owners, guests, vendors and others outside the company.
  4. Experience with computers is preferred.
  5. Must be able to work weekend and holidays and have reliable transportation.
  6. Minimum age requirement is 21 years and the ideal candidate will have a clean valid driving record.

Supervision exercised; assists with administrative and functional supervision of up to 60 staff.

Supervision received; General supervision is received from GSHR Executive Housekeeper.

 

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Assistant Patrol Manager
Mountain Operations

Full Time / Year Round

When you become employed at Mount Snow you are joining a team of staff that love to work where they play. The camaraderie among us to work together and give our guests and each other the best experience possible is overwhelming. You will make friends and memories to cherish for a lifetime!

PURPOSE/OBJECTIVE: To help oversee and direct the Mount Snow Ski Patrol’s winter and summer operations.

CHARACTERISTIC DUTIES & RESPONSIBILITIES:

  • Help supervise first aid aspects of patrol including managing staff, both paid and unpaid, on-hill equipment, and quality assurance of staff performance of first aid, provide advanced level first aid to guests, and act as a resource for patrollers’ questions.
  • Manage / instruct training for pre-season (OEC refresher), early season (new patroller) and ongoing or in-service. Arrange logistics, lecturers, instructors, audio visual needs and administration (letter of notification, signing cards, collection of tests and evaluations).
  • Ensure on-hill safety operations such as trail checks, hazard identification and marking through the use of bamboo, pop fence, ropes, flagging, permanent fence placement and maintenance, hydrant and tower shield placement and maintenance and warning signs.
  • Communicate with multiple community and professional organizations on behalf of Mount Snow.
  • Supervise communications, including hill-chief operations, radio operation, repair maintenance, training for new patrollers, corrections of misuse, protocols for radio use, and work with dispatch operator to ensure clear communication.
  • Supervise documentation of patrol activities such as incident reports, field reports, weekly equipment checks, trail logs, incident logs, department personal goals, meeting attendance sign-in sheets and facilitation of weekly meetings.
  • Trained for and able to train in specialized rescues such as ascenders, high angle, Code 3, water, medical emergency, difficult transports.
  • Aid, or act as, the Lift evacuation incident commander – ability to quickly, organize and dispatch large groups of staff in organized and efficient fashion.
  • Help coordinate the operations of Base First Aid and its integration with Mountain Medical Services.
  • Lead / oversee the Incident Investigation Program for all injuries both staff and guest. Work with other departments in gathering relevant information regarding incidents on property.
  • Manage various programs including, but not limited to Blood Borne Pathogens program.
  • Summer rescue and first aid.   

POSITION REQUIREMENTS:

High School Degree or equivalent

OEC Certified / OEC Trainer

3-5 years of patrol experience

Incident Investigation experience

Advance skiing/riding ability

Experience and knowledge of both cross country and downhill mountain biking

SUPERVISION EXERCISED:

Full authority over paid and unpaid Ski Patrol.

REPORTS TO: Patrol Manager, with some direction from the Director of Mountain Operations and members of Senior Staff

This job description is not meant to be all-inclusive. An employee may perform other related duties as required to meet the ongoing needs of the organization and department.

The individuals in the Mountain Operations Department work as a team, flexing with the business and team needs. Responsibilities, duties and the requirements for this position may change or increase at any time, with or without a change in title, benefits or salary. Like most other jobs in the ski industry, this position requires a flexible schedule, working holidays, weekends and long hours as necessary

 

 

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Experienced Cook / Cook III
Food and Beverage

Full Time / Summer Seasonal

BASIC FUNCTION To handle a section of the kitchen line operations and lead the assigned kitchen staff and line cooks for a restaurant and related conference and banquet facilities.

CHARACTERISTIC DUTIES & RESPONSIBILITIES

  • Cook for and coordinate the assigned daily operations of the kitchen facilities, such as grill, fry, sandwich station, banquet, deli, sushi station, etc
  • Lead assigned staff in daily operations, working alongside the staff. Assist the Chef, Sous Chef or Kitchen Manager with training new staff. Bring unresolved problems to manager. May be authorized to assign and check work.
  • Monitor all foods for quality of taste, texture and appearance. Label all foods as necessary. Ensure that foods are maintained at proper temperatures for serving, and ensure that established health and safety procedures are followed.
  • When assigned - plan menus for regular menu items or specials. When time permits research, develop, modify, and or test new recipes.
  • Deal regularly with outside vendors of food, supplies, and equipment and F&B Purchasing staff.
  • Supervise assigned food, supply and equipment ordering and inventories. Maintain quality and production control systems and activities.
  • Supervise and cook a wide variety of menu items: cook soups, sauces and vegetable dishes; butcher and cook meats, poultry and fish; prepare various salads and desserts and the like. Perform a variety of complex cooking tasks. Supervise and assist with the proper plating of all meals.
  • Maintain the proper operation and maintenance of all kitchen equipment. Clean all sections of the kitchen as needed. Make sure kitchen is clean at the end of service.
  • May be assigned to prepare various administrative or operations reports and records, such as timesheets, inventory and production costs reports, etc.
  • May be asked to meet with the management and sales staffs to develop new products, improve existing ones, and modify product line and pricing.
  • Ensure all safety standards, audits and processes are followed. Minimize the health and safety risks and maintain a safe work area. Perform duties in a manner to maximize safety and minimize risk to employees or the public. Hold managers and staff to the same standard
  • Provide assistance or perform any other functions in any work area as deemed necessary by the Executive Chef, or Hotel Operations Manager or Area F&B Manager.

 

SUPERVISION RECEIVED

General supervision is received from the Executive Chef and/or Mtn Sous Chef

 QUALIFICATIONS

Associates Degree in Culinary Arts plus 5-7 years of of relevant professional cooking experience, including some supervisory/management experience or a combination of education and experience from which comparable knowledge and skills are acquired.

 

  • Broad and in-depth professional knowledge and skills in food preparation, cooking and presentation; menu planning; ordering and inventory control; quality and production control; and other aspects of kitchen management.
  • Good planning, administrative and supervisory skills. Good math skills; some budget management experience desirable.
  • Ability to deal effectively with a variety of company personnel and outside vendors.
  • PHYSICAL REQUIREMENTS:
  • 1. Able to lift up to 50 lbs floor to waist and overhead without assistance and able to assist other team members in lifting items >50 lbs.
  • 2. Able to stand, walk and work long hours between rest periods.
  • 3. Able to reach, bend, climb, grasp, kneel, push, pull, and twist as needed.

 

At Mount Snow we work as a team, flexing with the business and team needs. Responsibilities, duties and the requirements for this position may change at any time, with or without a change in title, benefits or salary. Like most jobs in the ski industry, this position requires a flexible schedule, possibly working outdoors in all elements, working holidays, weekends and long hours as necessary

 

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Electrician II
Mountain Operations

Full Time / Year Round

BASIC FUNCTION: To install and repair a variety of electrical equipment and systems, with a focus on high voltage work, and complex or unusual tasks and projects.

 

CHARACTERISTIC DUTIES & RESPONSIBIITIES:

  • Install new electrical equipment and systems, working on one or more of the following: ski lifts; snowmaking equipment; electrical systems for buildings; telephone and other communication systems.
  • Locate, assess and repair electrical failures, breakages or other problems.
  • Remove old electrical wiring/equipment and replace with new service/parts.
  • Perform various electrical maintenance/upkeep tasks, to keep systems/equipment in good working order.
  • Design and fabricate new electrical devices/systems.
  • Plan and coordinate assigned electrical projects, including staff, materials, tools, equipment and vehicles.
  • Perform the duties of a working foreman for a team of one to five assigned electricians or other trades workers; train employees in methods and procedures; plan and issue daily work assignments; monitor work in progress and inspect completed work; bring special problems to the attention of supervisor; prepare timesheets/payroll records; and the like.
  • Prepare estimates for electrical projects.
  • Maintain tools and equipment used in electrical work.
  • Confer regularly with immediate supervisor and various other company personnel/departments to plan and coordinate tasks/projects, discuss problems and needs related to electrical work, and the like.
  • Deal with vendors, contractors, inspectors and others outside the company as necessary.
  • Keep abreast of changes and revisions to applicable electrical codes.
  • Follow all safety standards and procedures.  Perform duties in a manner to maximize safety and minimize risk to self and others

 

Reports to:  Facilities Manager and Electrical Supervisor

 

QUALIFICATIONS:

Basic education (high school), plus a four year electrical apprenticeship, and two to three years of additional professional electrician experience, or a combination of education and experience from which comparable knowledge and skills are acquired.

  • Broad base of in-depth technical knowledge and skills related to electrical circuitry, equipment and electronics including installation, failure diagnosis, repair, design and fabrication. 
  • Previous experience directly related to the specific position, i.e. with ski lifts, snowmaking, buildings, communications systems, etc.
  • Good basic administrative and supervisory skills, if applicable to the position.

 

At Mount Snow we work as a team, flexing with the business and team needs. Responsibilities, duties and the requirements for this position may change at any time, with or without a change in title, benefits or salary. Like most jobs in the ski industry, this position requires a flexible schedule, possibly working outdoors in all elements, working holidays, weekends and long hours as necessary.

 

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Lift Tech II
Mountain Operations

Full Time / Year Round

BASIC FUNCTION: To install, repair and maintain a variety of mechanical equipment, systems, and projects focusing on all lift mechanical components.

 

CHARACTERISTIC DUTIES & RESPONSIBILITIES

  • Inspect lifts for any existing or potential problems. Maintain and repair lifts, perform a variety of lift maintenance and construction tasks and projects.
  • Perform line work: check sheaves for problems i.e. bad bearings, liner wear, flatspots, etc. Visually check chairs and towers.
  • Perform drive maintenance: check all machinery and mechanical parts of the drive station, including fluid levels, brake pads, hoses, etc.
  • Perform return maintenance: Check carriage, guide sheaves, tensioning device, return wheel and liner, check for proper clearance for tension system travel, etc.
  • During regular inspections, make necessary minor adjustments, perform a variety of preventive maintenance work on lifts, and repair or replace worn or broken parts.
  • When mechanical problems are reported, locate and diagnose problems, and plan and perform necessary repairs or report major problems to Lift Maintenance Supervisor.
  • Maintain written logs and records of all maintenance and repair work done.
  • Maintain tools, equipment and shop work areas.
  • Perform daily pre-operational and mid-day lift inspections.
  • Follow all company policies and safety procedures. Perform duties in a manner to maximize safety and minimize risk to self and others

 

SUPERVISION RECEIVED

Moderate supervision received from Lift Maintenance Supervisor, senior staff members or Maintenance Manager.

 

QUALIFICATIONS

Basic education (high school), plus two years with the Vermont Tramway Maintenance Technician Apprenticeship Program with formal training in mechanics desirable, plus 2-4 years of relevant experience, including at least two years as a lift technician, or a combination of education and experience from which comparable knowledge and skills are acquired.

  • Basic base of mechanical knowledge and skills relevant to chairlifts: i.e. welding, rigging, engine and motor operations and repair, and electrical and electronic systems.
  • Basic written and verbal communication skills required, ability to read, write and produce logs and maintenance reports.
  • Ability to read and understand manuals.
  • Basic knowledge in ANSI B77.1-1999 and Vermont state tramway codes.
  • Basic knowledge in rigging and rigging safety.
  • Ability and physical dexterity to ascend and work at significant heights in most all weather conditions.
  • Hold a valid drivers license.
  • Ability to produce and use a basic hand tool kit daily.
  • Ability to work cooperatively with others.

At Mount Snow we work as a team, flexing with the business and team needs. Responsibilities, duties and the requirements for this position may change at any time, with or without a change in title, benefits or salary. Like most jobs in the ski industry, this position requires a flexible schedule, possibly working outdoors in all elements, working holidays, weekends and long hours as necessary.

 

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Lodging Maintenance Tech II HVAC
Lodging

Full Time / Year Round

BASIC FUNCTION:  Inspect and maintain the rooms and public spaces at the Grand Summit Hotel.  Lead role in maintaining the HVAC systems in the Grand Summit.

 

CHARACTERISTIC DUTIES AND RESPONSIBILITIES

  • Carry out a variety of general maintenance tasks to the building and grounds of the Grand Summit Hotel.  Tasks may consist of but is not limited to, deck repair and painting, shoveling. interior painting, sheetrock repair, minor plumbing repair, carpentry repair, etc.  Specialization in HVAC or Fire/Systems maintenance, repair and troubleshooting.
  • Will lead crews for the maintenance of the units or hotel rooms and public spaces
  • Maintenance Tech will also assist guests as needed, as in assistance in operating basic features in guest rooms. 
  • Prepare reports on conditions of units and maintenance or repairs needed and or performed. Inspect and maintain units interior on a scheduled basis, using a standard checklist.  Inspections include:  lights, appliance, plumbing, interior building structure, heating and ventilation systems, smoke and fire alarm systems, etc.
  • Confer regularly with immediate supervisor and various company personnel to plan and coordinate projects, exchange information, etc.
  • Deal regularly with courtesy with guests and other staff.
  • Maintain tools and equipment.
  • Follow appropriate safety and security procedures. Ensure all safety standards, audits and processes are followed.  Minimize the health and safety risks and maintain a safe work area.  Perform duties in a manner to maximize safety and minimize risk to employees or the public.  Hold staff to the same standard

 

SUPERVISION RECEIVED:  Supervision is received from Lodging Facility Manager or other senior staff member.  Daily duties may be given Front Desk staff.

 

QUALIFICATIONS

Basic education (high school) with some formal post secondary vocational or trades training desirable plus four to six  years of relevant work experience and/or trades training, or a combination of education and experience from which comparable knowledge and skills are acquired.

Required skills

Knowledge and skills in the building and construction trades, including carpentry, plumbing, electrical work, painting and wallpapering, and especially: smoke/fire alarm systems, heating and ventilation systems, etc.

Ability to deal with guests and staff in a courteous and efficient manner.

Ability to lift 20-50 lbs on a regular basis and up to 100 lbs occasionally.

Abiltiy to climb ladders and stairs

 

At Mount Snow we work as a team, flexing with the business and team needs. Responsibilities, duties and the requirements for this position may change at any time, with or without a change in title, benefits or salary. Like most jobs in the ski industry, this position requires a flexible schedule, possibly working outdoors in all elements, working holidays, weekends and long hours as necessary.

 

 

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Snowmaking Control Room Operator 2019/2020 Winter Season
Mountain Operations

Full Time / Winter Seasonal

BASIC FUNCTION

To monitor the snowmaking computer room, consoles and computers. To maintain control room facilities.

CHARACTERISTIC DUTIES & RESPONSIBILITIES

Monitor snowmaking dispatch radio for communications of on-slope problems, assignment and schedule changes, system checks and the like. Relay messages, communicate between departments. Maintain radio contact with snowmaking personnel.

Monitor on-slope snowmaking schedules and locations.

Update control boards for snowmaking compressors and pumps stops, starts. Monitor operations of compressors and pumps. Maintain water pressure through control valves.

Perform computer data entry, recording hydrant running, set-up, problems and the like.

Maintain control room building and a variety of snowmaking equipment including: hoses, night lights, hard hats, ear muffs. Keep building clean.

Perform related clerical tasks including timesheets, logs, records, answer phones and the like.

Perform other related duties as assigned.

Provide superior service to our customers (internal and external) at all times. Follow the Resort Etiquette Guidelines while interacting with the guests and respond to all guests in a courteous, efficient manner.

Perform other tasks as assigned.

Should strive to learn all parts of the snowmaking system.

Help out when needed in other departments.

Follow all company policies.

Flexible and able to work nights.

SUPERVISION RECEIVED

Moderate supervision is received from Snowmaking Supervisor.

QUALIFICATIONS

Basic education (high school), plus 2-3 years of experience related to computer operations, snowmaking compressor/pump, radio communications. Basic mechanical skills.

Physically fit to avoid injuries

Able to lifting 50-100lbs.

Hiking skills

Ability to work in cold weather.

 

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Groundskeeper I
Mountain Operations

Full Time / Summer Seasonal

BASIC FUNCTION: Perform a wide variety of duties and develop skills relevant to grounds and golf maintenance.

 

CHARACTERISTIC DUTIES & RESPONSIBILITIES

  1. Perform general landscaping tasks for Mount Snow, including the Main Base area, Country Club, Golf Course, Snow Lake Lodge, Grand Summit Hotel, Conference Center, Main base lodge, etc.
  2. Mow and edge lawns, rough, and around beds and gardens, using trimmers, hand and tractor mowers. Assist in watering turf and flowerbeds
  3. Clear weeds and brush and power trim areas that cannot be mowed using power trimmer.
  4. Rake traps, lawns, grassy areas, around gardens and beds, repair divots
  5. Prune trees, shrubs and flowers.
  6. Assist in planting grass, sod, seeding, flowers, shrubs and trees.
  7. Pick up trash on grounds.
  8. Operate some powered equipment in a safe manner, including but not limited to utility vehicles, trimmers, and selected mowers.
  9. Will be expected to shovel, rake haul brush, edge flowerbeds and lay sod.
  10. Follow all safety standards and procedures. Perform duties in a manner to maximize safety and minimize risk to self and others

 

SUPERVISION RECEIVED: Direct supervision is received from the grounds team leader and golf course superintendent.

 

QUALIFICATIONS Basic education (high school) desirable.

  • Ability to perform all job duties, ability to drive golf course utility vehicles and carts.
  • Ability to deal with golfers in a courteous and efficient manner.
  • Ability to follow oral and written directions.
  • Ability to use basic hand tools needed.
  • Must possess a willingness to learn.
  • Valid driver’s license required.

 

At Mount Snow we work as a team, flexing with the business and team needs. Responsibilities, duties and the requirements for this position may change at any time, with or without a change in title, benefits or salary. Like most jobs in the ski industry, this position requires a flexible schedule, possibly working outdoors in all elements, working holidays, weekends and long hours as necessary.

 

Apply Online Now
Groundskeeper II
Mountain Operations

Full Time / Summer Seasonal

BASIC FUNCTION: Perform a wide variety of routine and skilled grounds and golf course maintenance tasks.

 

CHARACTERISTIC DUTIES & RESPONSIBILITIES

  1. Perform general landscape construction tasks for Main Base area, including but not limited to the Country Club, Golf Course, Snow Lake Lodge, Grand Summit Hotel, Conference Center, Main base lodge, etc.
  2. Is capable of performing all the duties of Groundskeeper I with proficiency. Mow and edge lawns, using hand and tractor mowers. Clear weeds and brush from areas that cannot be mowed using power trimmer. Prune trees, shrubs and flowers. Pick up trash on grounds. shovel, rake haul brush, edge flowerbeds and lay sod
  3. Plant grass, flowers, shrubs and trees. Water turf and flowerbeds.
  4. Perform topdressing, dragging, verifying daily tee maintenance, changing cups, mowing fairways and rough. Operating tractors with implements.
  5. Operate most powered equipment in a safe manner, including but not limited to utility vehicles, trimmers, mowers and tractors with implements.
  6. Perform basic carpentry to build and repair features and fixtures at the course and on the grounds, including raised beds, decking, covered shelters, etc.
  7. Perform routine and more specialized maintenance, repairs of equipment and tools used.
  8. Follow all safety standards and procedures. Perform duties in a manner to maximize safety and minimize risk to self and others
  9. Lead small work groups to complete special projects
  10. Train new employees on selected equipment, course policies and procedures.
  11. Able to complete small repairs to moving equipment and implements

 

SUPERVISION RECEIVED Direct supervision is received from the golf course superintendent.

 

QUALIFICATIONS: Basic education (high school) desirable and 1-3 years prior experience in golf maintenance or landscaping. or a combination of education and experience from which comparable knowledge and skills are acquired. .

  • Some basic mechanical skills and knowledge helpful.
  • Ability to follow oral and written directions.
  • Ability to use basic hand tools needed and power tools with reasonable proficiency and safety.
  • Must possess a willingness to learn.
  • Mechanical inclination is helpful.
  • Valid driver’s license required. Cleared by Mount Snow to operate mountain vehicles.

At Mount Snow we work as a team, flexing with the business and team needs. Responsibilities, duties and the requirements for this position may change at any time, with or without a change in title, benefits or salary. Like most jobs in the ski industry, this position requires a flexible schedule, possibly working outdoors in all elements, working holidays, weekends and long hours as necessary.

 

Apply Online Now
Patrol Staff 2019/2020 Ski Season
Mountain Operations

Full Time / Winter Seasonal

ON SNOW INTERVIEWS FOR NEXT SEASON ARE HAPPENING NOW!

Rescue / Ski Patrol

Purpose: Learn and become proficient at on hill first aid, toboggan handling, ski patrol and Mount Snow policies and procedures, lift evacuation, trail closings, and safety education programs.

 

Responsibilities:

  • Patrol resort property, particularly on-hill areas, for potential hazards in addition to providing first aid care and transportation of injured/ill guests.
  • Learn daily trail maintenance and hazard identification and marking procedures.
  • Patrol designated resort areas regularly to ensure that trails are properly marked and to monitor snow surface and weather conditions.
  • Perform more advanced/complex tasks under direction of senior patrol staff.
  • Assist other patrollers as they provide on hill first aid care and transportation of sick/injured guests. Following completion of candidate training, administer first aid and transport patients.
  • Participate in formal and informal on-the-job training in order to learn and maintain basic skills and build upon general knowledge. This may include training workshops/clinics as well as reading industry related material.
  • Learn resort specific and industry standard safety recommendations.
  • Learn and become proficient toboggan handling skills.
  • Provide directions and/or trail/lift information to guests.
  • Perform trail closing procedures as directed.
  • Learn and become proficient in lift evacuation skills.
  • Assist with missing person search and special events as directed.
  • Assist in maintaining tools and equipment used by ski patrol.
  • Perform other tasks as assigned.
  • Follow all safety standards and procedures. Perform duties in a manner to maximize safety and minimize risk to self and others

 

 

  1. to: Ski Patrol Supervisor/Assistant Manager/Manager Moderate to high supervision by supervisor or other senior member of patrol staff.

 

Requirements:

Completion of basic education (high school or equivalent) and certifications required or a combination of education and experience from which comparable knowledge and skills are acquired.

  • Excellent skiing/riding skills – must demonstrate proficiency
  • CPR and Outdoor Emergency Care (OEC) Certification (or higher)
  • Strong verbal and written communication skills
  • Strong organizational skills, ability to multi-task
  • Able perform duties safely and efficiently in a high stress environment
  • Professionalism, initiative, and enthusiasm
  • Minimum of one year first aid experience is preferred
  • Experience with hand and power tools is a plus

PHYSICAL REQUIREMENTS:

1. Able to lift up to 50 lbs floor to waist and overhead without assistance and able to assist other team members in lifting items >50 lbs.

2. Able to stand, walk and work long hours between rest periods.

3. Able to reach, bend, climb, grasp, kneel, push, pull, and twist as needed.

 

Please Note: This job description is not meant to be all-inclusive. An employee may perform other related duties as required to meet the ongoing needs of the organization and department.

The individuals in the Mountain Operations Department work as a team, flexing with the business and team needs. Responsibilities, duties and the requirements for this position may change or increase at any time, with or without a change in title, benefits or salary. Like most other jobs in the ski industry, this position requires a flexible schedule, working holidays, weekends and long hours as necessary.

 

Apply Online Now
2019/2020 Freeski and Freeride Coaches
Resort Operations

Part Time / Winter Seasonal

Mount Snow Training Center is looking for weekend Freeride coaches to help grow our USSA and USASA freeride/freeski program.

BASIC FUNCTIONS

To serve as coach for participants in Mount Snow’s Weekend Freestyle Competitions program.

CHARACTERISTIC DUTIES & RESPONSIBILITIES

  • Participate in a variety of formal and informal on and off-hill training programs/activities in order to acquire a broad base of basic freestyle coaching knowledge and skills.
  • Carry out and assist in planning on-snow training activities including: development path for freestyle and freeski competitors who compete in Slopestyle, Rail Jam, Halfpipe, Bumps, and Aerials.
  • Carry out and assist in planning appropriate off-hill athletic training and instruction.
  • Perform event day coaching functions: Course inspection, competition run planning. Confer regularly with immediate supervisor, other company personnel, and others involved in the freestyle program to plan, coordinate and evaluate activities, exchange information, resolve problems. Attend staff meetings.
  • Prepare all required records and reports on coaching activities.
  • Attend all USSA and USASA competitions that the team participates in.
  • Follow all safety standards and procedures. Perform duties in a manner to maximize safety and minimize risk to self and others

Reports to: Freestyle Head Coach or a senior TC staff member.

QUALIFICATIONS:

Bachelor’s degree in physical education, recreation or a related field, with a strong skiing and freestyle background, or a combination of education and experience from which comparable knowledge and skills are acquired.

  • Familiar with USSA & USASA freestyle competitions.
  • Be in good standing coach member or USSA and/or USASA.
  • USSA aerials, USASA, or PSIA certification. USSA Aerial Level 200 is preferred.
  • Knowledge of basic technical all mountain skiing fundamentals and freestyle fundamentals.
  • Some ski coaching/teaching experience desirable.
  • Ability to deal effectively with other company personnel, parents, and other ski area personnel.
  • Able to lift up to 50 lbs floor to waist and overhead without assistance and able to assist other team members in lifting items >50 lbs.
  • Able to stand, walk and work long hours between rest periods.
  • Able to reach, bend, climb, grasp, kneel, push, pull, and twist as needed

 

At Mount Snow we work as a team, flexing with the business and team needs. Responsibilities, duties and the requirements for this position may change at any time, with or without a change in title, benefits or salary. Like most jobs in the ski industry, this position requires a flexible schedule, possibly working outdoors in all elements, working holidays, weekends, events, and long hours as necessary.

 

Apply Online Now
2019/2020 Ski and Snowboard School Instructors
Resort Operations

Full Time & Part Time / Winter Seasonal

BASIC FUNCTION

Ski and Snowboard School Instructors perform the duties and functions of teaching/coaching clinics to our guests.

 

CHARACTERISTICS, DUTIES & FUNCTIONS

· Provide a positive image to Mount Snow and Peak Resorts guests through constant pursuit of excellence in Ski and Snowboard School philosophies and skiing and riding skills.

· Provide clinics for the following products:

Private clinics for all ages and ability levels.

Group clinics for ages 13 and older, these incluce: 3 Year old Cub Camp, 4-6 year olds Snow Camp & 7-14 year olds Mountain Camp

· Attend work as required and fulfill a personal attendance schedule.

· Be punctual for work assignments.

· Maintain safe, functional personal equipment (have bindings checked each season) and proper uniform appearance.

· Make logical and appropriate decisions while coaching guests.

· Attend the new-hire training course in December

Attend all mandatory training and participate in ongoing Personal Development Profile (PDP) training throughout the season. PDP Stage 1 is required for all pros within their first two years of employment

· Accumulate the minimum days for work availability according to schedule. The computer check-in process and on-hill line-ups will monitor attendance during the entire season. Pro must be available for entire day. Work assignments depend on business levels.

 

SUPERVISION

Supervision is received from the immediate work area supervisor, Ski School Directors and/or Managers.

 

QUALIFICATIONS

Basic education (High School)

· A passion for teaching skiing/riding and interactions with people.

· Intermediate skiing/riding ability.

· Good speaking voice and fluent communication skills.

 

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Snow Lake Lodge Front Desk Clerk
Lodging

Full Time & Part Time / Summer Seasonal

BASIC FUNCTION  To check guests into and out of hotel and perform related front desk duties.

Schedule to include shifts of 7am-3pm and 3pm-11pm as well as weekends and Holidays!

CHARACTERISTIC DUTIES & RESPONSIBILITIES

  • Check in guests at front desk, entering appropriate information into and running necessary reports.  Give to guests any message, packages, welcome packets as needed.
  • Check for any pre-paid ticket packages on the guest record.  Sell tickets for daily and package products and potentially season pass products.
  • Receive payments; post charges; enter amounts into computer; balance accounts at end of shift.
  • During the winter months, open and set up and close the Corner Store daily.  Assist guests as needed with purchases.  Notify supervisor of any issues, questions or inventory replacements.
  • Answer a variety of questions from guests, and handle routine problems, referring more unusual or difficult problems or complaints to Front Desk Supervisor or Snow Lake Manager.
  • Complete the Guest Request Log: relaying requests to proper staff members.
  • Answer Front Desk phone lines, transfer calls, and answer questions.  Act as switchboard for hotel and condos.
  • Check guests out.
  • Run various computer reports (checkouts, guest lists and the like).
  • Handle emergencies that arise when on duty alone, such as alarms for fire panel and other security issues, notifying appropriate personnel when possible. Document actions taken.
  • Perform other related clerical tasks.
  • Perform general housekeeping and maintenance of the front desk and reception area.
  • When needed, valet guest cars or assist with luggage.  
  • Provide superior service to our customers (internal and external) at all times.
  • Follow all safety standards and procedures.  Perform duties in a manner to maximize safety and minimize risk to self and others

 

Reports to:      Front Desk Supervisor or Snow Lake Lodge Manager

 

QUALIFICATIONS  Basic education (high school) plus one year of relevant clerical and guest services experience or a combination of education and experience from which comparable knowledge and skills are acquired.

  • Professional communications skills (written and oral, face to face, and telephone) with solid math comprehension.
  • Neat appearance, in accordance with Lodging Grooming Standards.
  • Good social manners and a positive attitude.
  • Ability to learn a variety of information about the company's lodging and recreational facilities, packages, and services as well as general information about the area.

 

The individuals in the Lodging Department work as a team, flexing with the business and team needs. Responsibilities, duties and the requirements for this position may change or increase at any time, with or without a change in title, benefits or salary. Like most other jobs in the ski industry, this position requires a flexible schedule, possibly working outdoors in all elements, working holidays, weekends and long hours as necessary.

 

Apply Online Now
Grand Summit Hotel Front Desk Clerk
Lodging

Full Time / Summer Seasonal

BASIC FUNCTION To check guests into and out of hotel and perform related front desk duties.  This position may work at either the Grand Summit or Snow Lake Lodge hotel properties.

 

CHARACTERISTIC DUTIES & RESPONSIBILITIES

  • Check in and check out guests at front desk, entering appropriate information into information into lodging reservations computer system and running necessary reports. Give to guests any message, packages, welcome packets as needed. Receive payments; post charges; enter amounts into computer; balance accounts at end of shift. Run various computer reports (checkouts, guest lists and the like).
  • Preview all guest related special requests and notes each day. Make every reasonable effort to accommodate these requests prior to our guests’ arrival.
  • Preview all group and conference resumes and information prior to arrival.
  • Work regularly with guests; discussing, investigating and resolving a variety of unusual or difficult requests, problems and complaints. Complete the Guest Request Log: relaying requests to proper staff members. Communicate all guest related issues/needs/comments to appropriate personnel. Seek assistance/guidance as needed from the Front Desk Manager or Rooms Division Manager.
  • Adhere to key control procedures for our owner/guest rooms.
  • Work closely with housekeeping, maintenance and owner services to record and address all maintenance and damage issues in a timely manner.
  • Answer the switchboard when needed
  • Handle emergencies that arise when on duty alone, notifying appropriate personnel.
  • Perform other related clerical tasks.
  • Assist in general housekeeping and maintenance of the front desk and reception area.
  • Assist Bell and Valet when appropriate.
  • Provide superior service to our customers (internal and external) at all times.
  • Follow all safety standards and procedures. Perform duties in a manner to maximize safety and minimize risk to self and others

 

Reports to: Front Desk Manager and Rooms Division Manager.

 

QUALIFICATIONS: Basic education (high school) plus one year of relevant clerical and guest services experience or a combination of education and experience from which comparable knowledge and skills are acquired.

  • Professional communications skills (written and oral, face to face, and telephone) with solid math comprehension.
  • Neat appearance, in accordance with Lodging Grooming Standards.
  • Good social manners and a positive attitude.
  • Ability to learn a variety of information about the company's lodging and recreational facilities, packages, and services as well as general information about the area.

 

The individuals in the Lodging Department work as a team, flexing with the business and team needs. Responsibilities, duties and the requirements for this position may change or increase at any time, with or without a change in title, benefits or salary. Like most other jobs in the ski industry, this position requires a flexible schedule, possibly working outdoors in all elements, working holidays, weekends and long hours as necessary.

 

 

Apply Online Now
Snow Lake Lodge Relief Auditor
Lodging

Full Time / Summer Seasonal

 

BASIC FUNCTION: To balance the day’s accounts and to perform related hotel front desk duties.

Shifts to include 3PM-11PM and 11PM-7AM

CHARACTERISTIC DUTIES & RESPONSIBILITIES

  • Deal regularly with guests and owners regarding various problems. Cover front desk activities such as check-in and check outs, cover switchboard, take reservations, respond to guest requests, and dispatch emergency calls and the like. Perform various specialized clerical tasks related to maintaining reservations, records and information systems. To facilitate communications and operations in the Hotel
  • Prepare various reports involving reservations data from the computer system for planning and projections purposes. Distribute information to appropriate company personnel and departments.
  • Carry out all front desk and guest service functions; investigate problems and determine appropriate methods of resolving them, referring unusual problems to supervisor when necessary.
  • Answer a variety of calls and inquiries from guests, and handle routine problems, referring more unusual or difficult problems or complaints to supervisor or other appropriate staff member. Log calls.
  • Act as communication center for departments to monitor and coordinate nightly activities and emergency responses. Monitor all communications to keep up to date on activities and to dispatch calls and messages.
  • Prepare various logs and other records related to assigned duties such as: telephone listings, lost and found, facilities reports, group information, guest license plate numbers, key control information, etc. Relay maintenance and housekeeping requests to proper staff members on AM follow up.
  • Perform guest check out procedures. Take care of keys and keycards.
  • Respond to incoming phone inquiries, provide a variety of information about company services, programs, recreational facilities, activities and events, and general information about the area.
  • Perform related clerical tasks as assigned.
  • Follow all safety standards and procedures.  Perform duties in a manner to maximize safety and minimize risk to self and others.
  • Handle all Guest concerns in a professional and timely manner.
  • Ensure facility cleanliness standards are consistently maintained.

 

Reports to:  Front Desk Manager or Hotel General Manager.

 

QUALIFICATIONS

  • Basic education (high school), plus one year of relevant clerical or travel industry experience, or a combination of education and experience from which comparable knowledge and skills are acquired.
  • Good computer skills, to include experience with Microsoft Excel, Word, Outlook.  SMS experience preferred.
  • Good filing and record keeping skills.
  • Good basic reading, spelling and math skills.
  • Ability to converse clearly and comfortably with many different types of people, and to deal courteously and efficiently with customers and owners as well as other company personnel.
  • Ability to learn variety of information about the company's lodging and recreational facilities, packages and services, as well as general information about the area.
  • Ability to identify and respond quickly and effectively to emergency situations.

 

The individuals in the Lodging Department work as a team, flexing with the business and team needs. Responsibilities, duties and the requirements for this position may change or increase at any time, with or without a change in title, benefits or salary. Like most other jobs in the ski, resort and hospitality industries, this position requires a flexible schedule, possibly working outdoors in all elements, working holidays, weekends, events, and long hours as necessary.

 

Apply Online Now
Child Care Assistant Teacher
Resort Operations

Full Time / Summer Seasonal

BASIC FUNCTION: To assist in supervision of specific childcare service, program or group of activities.

Mount Snow Child Care is seeking experienced early educators to fill teacher assistant positions in our year-round early education program and winter resort program. Responsibilities include supervising children in daily routine and encouraging involvement in age appropriate activities, supporting teachers with classroom and facility responsibilities and ensuring a safe and fun environment for all families involved in our programs. Experience working with children and general knowledge of early childhood education is required. The ideal candidate will be motivated, flexible, creative, and a responsible professional who loves working with young children, loves the outdoors and has a team-orientated spirit. 

Qualifications: A teacher assistant is at least eighteen (18) years of age, is a high school graduate or has completed a GED, and meets one (1) of the following qualifications:

  • At least a Vermont Early Childhood Career Ladder Level One (1) or Two (2) Certificate; or
  • At least a current CDA (Child Development Associate) and at least twelve (12) months experience working with groups of children from grade three (3) or younger; or
  • At least a State Board of Education approved Human Services Program Certificate that emphasizes child development or early childhood education and at least twelve (12) months experience working with groups of children from grade three (3) or younger; or
  • At least successful completion of the Fundamentals for Early Childhood Professionals’ course or the Vermont Afterschool Essentials Certificate and at least twelve (12) months experience working with groups of children from grade three (3) or younger; or
  • At least successful completion of a three (3) college credit course in child or human development or a three (3) college credit course for school age care and education and at least twelve (12) months experience working with groups of children from grade three (3) or younger.

Position in early education program to start in August. Winter resort program positions begin in November. Full-time, part-time and temp assistant positions available.

 

At Mount Snow we work as a team, flexing with the business and team needs. Responsibilities, duties and the requirements for this position may change at any time, with or without a change in title, benefits or salary. Like most jobs in the ski industry, this position requires a flexible schedule, possibly working outdoors in all elements, working holidays, weekends and long hours as necessary.

 

Apply Online Now
Grand Summit Front Desk Manager
Lodging

Full Time / Year Round

~~Mount Snow Job Description       Feb 2019
FRONT DESK MANAGER
Grand Summit Resort Hotel

BASIC FUNCTION:  Manage and direct the front desk operations of the Grand Summit Resort Hotel.

CHARACTERISTIC DUTIES & RESPONSIBILITIES
• Work to build and maintain an autonomous and skilled front desk staff.  Foster a positive work environment conducive to collaboration and growth. 
• Plan, implement, monitor, and evaluate all Front Desk operations including guest services and concierge functions. Plan and conduct training programs, and keep staff apprised of any policy and procedure changes.
• Exercise supervisory authority, over approximately 10-12 staff.  Hire, and train all work area supervisors & staff. Meet regularly with staff and supervisors to assign and review work and performance, assist with difficult tasks, resolve problems etc. Plan staffing needs and work schedules.  Meet regularly with other lodging department heads. 
• Attend and participate in various Mount Snow and Lodging meetings.
• Manage the operating budget of the assigned functions on a day-to-day basis as well as planning of the annual budget.  Meet or exceed goals set.
• Ensure that staff is trained in initial response duties for any emergencies that may arise: such as building fire alarms, rescue/ambulance dispatch, etc.… Notify appropriate personnel. Document actions taken.
• Develop detailed knowledge of the properties available for rental in the Grand Summit Hotel, Snow lake Lodge and Mount Snow Condominiums.
• During non-winter months, oversee daily front desks operations for the Mount Snow Condominium Rental Program. 
• Plan and oversee the purchase, distribution, maintenance and inventory of a variety of supplies, material, tools and equipment used at the front desk.
• Inspect and monitor all operations regularly to ensure quality of customer service, proper handling of cash, etc. Investigate and resolve various problems that arise on a daily basis. Deal with various operational problems that may arise.
• Assist guests regularly, discussing, investigating and resolving a variety of unusual or difficult requests, problems and complaints.  Finalize all decisions regarding complaints and problems with the Rooms Division Manager and General Manager.
• Review all group and conference reservations and information prior to arrival to ensure accuracy.
• Work 2-3 desk shifts per week.  Work schedule will include 3-11pm, holiday and weekend shifts.
• Oversee staff key control program.
• Oversee/carry out guest check in/check out and processing of daily house charges.
• Prepare or provide a variety of administrative and operations reports and records related to staffing, payroll, and inventory, etc.
• Ensure that all staff follow proper safety and security procedures.
• Participate in the MOD program for the GSRH.
• Be available to work morning, afternoon, and overnight shifts as deemed necessary by staffing needs and resort occupancy.  Learn and become proficient in night audit duties.
• Ensure all safety standards, audits and processes are followed.  Minimize health and safety risks and maintain a safe work area.  Perform duties in a manner to maximize safety and minimize risk to employees or the public.

Reports to: Rooms Division Manager

QUALIFICATIONS Bachelor’s degree in hotel management, business or other appropriate discipline; plus three to five years of relevant experience, including directly related hotel operations; or a combination of education and experience from which comparable knowledge and skills are acquired.
• Working knowledge and skills related to hotel front desk operations.
• Good administrative, organizational and supervisory skills; previous supervisory experience.  Good math skills, with some relevant accounting and budgeting training or experience.
• Training or experience with computer information systems; experience with hotel information systems.
• Ability to assist effectively with customers and other company personnel, including ability to handle difficult and unusual customer problems and complaints.
• Maintain an open door policy in order to encourage openness and transparency with the employees.


The individuals in the Lodging Department work as a team, flexing with the business and team needs. Responsibilities, duties and the requirements for this position may change or increase at any time, with or without a change in title, benefits or salary. Like most other jobs in the ski, resort and hospitality industries, this position requires a flexible schedule, possibly working outdoors in all elements, working holidays, weekends and long hours as necessary.

 

 

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Owner Services Administrative Assistant
Lodging

Part Time / Year Round

 

Administrative Clerk

BASIC FUNCTION:  To perform a variety of reception and clerical duties.

Characteristic Duties and Responsibilities
• Assist with the day to day office duties, such as filing, answering phones, responding to emails, greeting guests, staff, customers, vendors etc.: Respond to routine questions on policies and procedures, programs, events, facilities, schedules, fees, policies, procedures, and the like.
• Distribute and assist in completion of forms, letters, memos, billings, and mailings, etc.
• Assist employees, guests, customers, vendors, and others with general requests in person, via email and over the phone in a friendly and respectful manner.
• Take standard information for billings, collect and record payments and purchase orders.  Follow procedures laid out by the finance department.
• Prepare and record information on various logs and other records kept by the department or office. Maintain statistics, spreadsheets and files as needed. Follow guidelines on maintenance of records.
• Keep reception and office areas neat and orderly.  Prepare list for supplies ordering.  Assist staff with purchasing and ordering as needed.  Maintain general office supplies and inventory control functions.
• Perform various clerical and administrative tasks related to the department operations;  sort and distribute mail, distribute printed materials, maintain files, etc
• Assist other departments as necessary, including job-sharing. Follow all safety standards and procedures.  Perform duties in a manner to maximize safety and minimize risk to self and others

QUALIFICAITONS:  Basic education (high school diploma or GED), plus one to two years of relevant clerical and receptionist experience, or a combination of education and experience from which comparable knowledge and skills are acquired.
• Good organizational and administrative skills required.
• Experience with computerized information systems required, especially Word/Excel and Outlook. Previous experience with Springer Miller system is preferred.
• Good communication skills and an ability to effectively deal with a wide variety of company personnel and prospective applicants.
• Ability to have complete confidentiality and tact regarding company information, files, records, etc.


At Mount Snow we work as a team, flexing with the business and team needs. Responsibilities, duties and the requirements for this position may change at any time, with or without a change in title, benefits or salary. Like most jobs in the ski industry, this position requires a flexible schedule, possibly working outdoors in all elements, working holidays, weekends and long hours as necessary.

 

Apply Online Now
Summer Lift Operator
Mountain Operations

Full Time & Part Time / Summer Seasonal

The Lift Operations Department is looking for both Full Time and Part Time candidates to work in it's dynamic Summer Operation.  The role represents the face of the Lift Operations Department interacting with both customers and staff.  They ensure that customers are loading and unloading safely while also providing friendly and informed customer service.  This opportunity is for someone who enjoys interacting with the public and is skilled at working in a team environment.  Positions available at both our mountain biking chairlift and scenic ride chairlift as well as other duties required by the department.  If you're looking for a summer job that takes you outdoors and into the beautiful Green Mountains of Vermont, this is for you! Privileges and discounts available for Mount Snow employees.

 

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Summer Camp Assistant Counselor
Resort Operations

Part Time / Summer Seasonal

Mount Snow Outdoor Exploration Camp is looking for an for energetic, enthusiastic, adventurous assistant counselor to join our team. An assistant counselor is responsible for assisting our team of staff who provide children with a secure and exciting camp experience that benefits their physical, social and emotional needs, all while exploring and learning about Mount Snow and the great outdoors. Qualified candidates must be at least 16 years and must be able to; move, ascend/descend, and navigate unpaved mountainous terrain, work in outdoor weather conditions for up to 10 hours/day, frequently communicate with participants and adults, observe activities, and provide for essential care of children ages 6-14. Desired skills include; mountain biking and hiking experience, first aid/CPR certification, lifeguard/WSI certification, coaching certifications, and/or outdoor education experience.

 

 

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Summer Camp Lead Counselor
Resort Operations

Full Time / Summer Seasonal

Mount Snow Outdoor Exploration Camp is looking for an experienced Lead Counselor to join our team. A lead Counselor is responsible for providing children with a secure and exciting camp experience that benefits their physical, social and emotional needs, all while exploring and learning about Mount Snow and the great outdoors. Qualified candidates have at least an associate degree in Education, Human/Child Development, or Psychology; OR at least four successful years working with children in an education, camp, or sports setting, and one higher education course successfully completed in education, human development, or psychology. Candidates must be able to; move, ascend/descend, and navigate unpaved mountainous terrain, work in outdoor weather conditions for up to 10 hours/day, frequently communicate with participants and adults, observe activities, and provide for essential care of children ages 6-14. Desired skills include; mountain biking and hiking experience, first aid/CPR certification, lifeguard/WSI certification, coaching certifications, and/or outdoor education experience.

 

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Custodial Services Manager
Mountain Operations

Full Time / Year Round

BASIC FUNCTION: To manage and supervise the custodial and building services functions for Mount Snow.

 

CHARACTERISTIC DUTIES & RESPONSIBILITIES:

  • Plan and supervise the daily, weekly, seasonal and event operations of the custodial and building services functions.  Duties include, but are not limited to, table bussing and cleaning, restroom cleaning, table set-up, evening cleaning and basic building maintenance.  Perform the duties of a custodian.
  • Exercise full supervisory authority over 2-30 team leaders and staff.  Staffing levels will based upon seasons and business levels.  Plan and conduct staff training and meetings. Inspect work.  Interview, hire and evaluate performance.  Plan staffing needs and work schedules. Process bi-weekly payroll.
  • Schedule carpet cleaning on a regular basis.  Stay current in industry standards in carpet and floor cleaning, including materials and machines used.
  • Assist the Facilities Manager with the annual budget.  Meet or exceed wage and supplies budget goals.  Oversee the distribution of inventory, supplies and equipment.  Order and maintain appropriate inventories.
  • Prepare various administrative and operations reports.
  • Ensure that all applicable work safety and security procedures are followed.
  • Perform regular quality control inspections.
  • Deal regularly with guests in a courteous manner answering general resort questions.
  • Stay current with industry standards; visit other ski areas and resorts of any kind noting cleaning procedures.
  • Ensure all safety standards, audits and processes are followed.  Minimize the health and safety risks and maintain a safe work area.  Perform duties in a manner to maximize safety and minimize risk to employees or the public.  Hold managers and staff to the same standard

 

Reports to:  Facilities Manager

 

QUALIFICATIONS : Basic education (high school) plus two to four years of relevant custodial, building maintenance or housekeeping supervisory experience, or a combination of education and experience from which comparable knowledge and skills are acquired.

  • Good knowledge and skills in custodial operations, Good knowledge of carpet/floor cleaning and equipment used.
  • Good communication and administrative skills.
  • Experience with computer applications like Microsoft Office programs.
  • Current drivers’ license with clean driving record.
  • Ability to lift 50-80 lbs occasionally and 0-50 lbs frequently.  Ability to walk on uneven ground.

At Mount Snow we work as a team, flexing with the business and team needs. Responsibilities, duties and the requirements for this position may change at any time, with or without a change in title, benefits or salary. Like most jobs in the ski industry, this position requires a flexible schedule, possibly working outdoors in all elements, working holidays, weekends and long hours as necessary.

 

 

Apply Online Now