Job Listings

FUNCTION: Manage and direct the front desk operations for Snow Lake Lodge and Mount Snow Condominiums during the winter season. At close of winter operations, assume additional condominium responsibilities and manage SLLFD when open.

CHARACTERISTIC DUTIES & RESPONSIBILITIES

• Ensure that all staff follows proper safety and security procedures.
• Plan, implement and evaluate all Front Desk and Innkeeper related operations; including guest service and concierge functions. Plan and conduct training, and keep staff apprised of any policy and procedure changes.
• Exercise supervisory authority over approximately 10 staff members. Hire and train all work area supervisors & staff. Meet regularly with staff to assign work and review performance, assist with difficult tasks, resolve problems, etc… Oversee and perform guest check-in/check-out and processing of daily house charges.
• Conduct departmental payroll functions. Adhere to Mount Snow Payroll Policies.
• Create work schedules based on changing staffing needs. Ensure sufficient desk coverage at all times. Meet regularly with numerous lodging managers and supervisors.
• Work morning, afternoon, or overnight shifts as deemed necessary by changing occupancies and staffing levels. Be available as a resource to desk staff at all times.
• Plan and oversee the purchase, distribution, maintenance and inventory of a variety of supplies, material, tools and equipment used at the front desk.
• Develop detailed knowledge of the properties available for rental in Snow Lake Lodge, Mount Snow Condominiums and the Grand Summit Hotel.
• Maintain positive working relationships with property management teams throughout our Mount Snow Condominium Program.
• Ensure that staff is trained in initial response duties for any emergencies that may arise: such as building fire alarms, rescue/ambulance dispatch, etc… Notify appropriate personnel. Document actions taken.
• Oversee and perform ticket sales, corner store operations, swimming pool and vending operations.
• Preview all guest related special requests and notes each day. Make every reasonable effort to accommodate these requests prior to our guests' arrival. Delegation of this responsibility is acceptable.
• Manage the operating budget of the assigned functions on a day-to-day basis and assist with planning of the annual budget. Meet or exceed goals set.
• Inspect and monitor all operations regularly to ensure quality of customer service, proper handling of cash, keys, etc. Work to resolve various operational problems that may arise.
• Oversee key control procedures for our owner/guest rooms in addition to the secured areas in Mount Snow's property.
• Work regularly with guests; discussing, investigating and resolving a variety of unusual or difficult requests, problems and complaints. Finalize all decisions involving unusual complaints or substantial reimbursements with hotel GM.
• Preview all group and conference reservations and information prior to arrival. Ensure that all front line staff has this information.
• Make keys for both Snow Lake Lodge guest rooms and Mount Snow Condominiums.
• Work closely with housekeeping, maintenance and owner services to properly record and address all maintenance and damage issues in a timely manner. Ensure that units not ready for rental are taken out of order in our lodging reservations computer program.
• Prepare or provide a variety of administrative and operational reports and records related to staffing, payroll, inventory, etc.
• Attend and participate in various Mount Snow and Lodging meetings.
• Ensure that front entryway and lobbies remain clean, organized and presentable.
• Train staff to ensure that liquor control laws are adhered to in Snow Lake Lodge public areas.
• Perform tasks or provide assistance in any other function or work area as deemed necessary by the hotel GM.
• Participate in the MOD program for Lodging.

Additional Duties and Responsibilities while Snow Lake Lodge is closed:

• Perform thorough annual inspections with Condo Maintenance of roughly 100 condominiums; ensuring that lodging maintenance, owner responsibilities and housekeeping issues/needs are accurately documented and reported to appropriate personnel. Update issue records once addressed to reflect current condo status. Work closely with lodging maintenance, owner services and housekeeping throughout this project.
• With guidance from lodging management, create updated minimum standard requirements for Mount Snow rental consideration. Upon completed inspections, submit rental status recommendations to lodging management.
• Advertise open Front Desk positions. Conduct interviews, hire and train staff as needed to ensure sufficient personnel once hotel is reopened.
• Assist GSHFD Management and staff with Condominium Rental questions/issues. Help with condo related GSHFD training as necessary. Be available to work shifts at the GSHFD as needed.
• Work with GSHFD Manager to ensure adherence to condo key control procedures.
• Assist Snow Lake Lodge Hotel Manager as needed.

SUPERVISION EXERCISED

Administrative and functional supervision of approximately 10 staff members.

SUPERVISION RECEIVED

General supervision is received from the SLL GM.

QUALIFICATIONS Bachelor's degree in hotel management, business or other appropriate discipline preferred; plus three to five years of relevant experience, including directly related hotel operations; or a combination of education and experience from which comparable knowledge and skills are acquired.

• Working knowledge and skills related to hotel front desk operations.
• Good administrative, organizational and supervisory skills; previous supervisory experience. *
• Good math skills, with some relevant accounting and budgeting training or experience.
• Training or experience with computer information systems; experience with hotel information systems.
• Ability to work effectively with customers and other company personnel, including ability to resolve difficult and unusual customer problems and complaints.

The individuals in the Lodging Department work as a team, flexing with the business and team needs. Responsibilities, duties and the requirements for this position may change or increase at any time, with or without a change in title, benefits or salary. Like most other jobs in the ski resort and hospitality industries, this position requires a flexible schedule, possibly working outdoors in all elements, working holidays, weekends and long hours as necessary.

When you become employed at Mount Snow you are joining a team of staff that love to work where they play. The camaraderie among us to work together and give our guests and each other the best experience possible is overwhelming. You will make friends and memories to cherish for a lifetime!

Basic Duties: To assist the Housekeeping Manager in supervising daily operations for the Snow Lake Lodge and our condominium properties.  

Characteristics duties & responsibilities:

• Exercise some supervisory authority,10-30 housekeeping staff. Help implement-training programs. Confer regularly with housekeeping manager and front desk to coordinate activities, assign and review work, resolve problems, etc.  Assume authority over that day's housekeeping operations in the absence of the manager.
• Ensure that units and rooms are cleaned including, but not limited to: inspecting units, changing linens and towels; dusting and vacuuming; scrubbing floors; cleaning counter top, toilets, bath tubs, tile, dishes, kitchen appliances and windows.
• Checking all appliances, including, but not limited to, a/c, fans, lights, switches and electronics, to assure all are in working condition. If problem-requiring maintenance is found, s/he must report to front desk they will turn it over to engineer on duty for immediate attention.
• Assist with inventory control of a variety of supplies, materials, tool, and equipment used in carrying out housekeeping operations. .
• Ensure that applicable health, safety and security procedures are followed.
• Perform quality control inspections of all facilities. Deal with a variety of emergency or unusual problems that may arise. Help supervise the planning and execution of all quality and cost control.
• As needed, prepare a variety of daily reports and records related to daily work.
• Provide our guests and owners with quality housekeeping services and products while maintaining a safe and positive work environment through a team approach.
• Follow all safety standards and procedures.  Perform duties in a manner to maximize safety and minimize risk to self and others

Reports to:  Housekeeping Manager

Requirements:

1. Two to four years' relevant resort/hotel experience, or a combination of education and experience from which comparable knowledge and skills are acquired.
2. Good planning, administrative and supervisory skills are required.
3. Ability to deal effectively with owners, guests, vendors and others outside the company.
4. Experience with computers is preferred.
5. Must be able to work weekend and holidays and have reliable transportation.
6. Minimum age requirement is 21 years and the ideal candidate will have a clean valid driving record.

Supervision exercised; assists with administrative and functional supervision of up to 60 staff.

Supervision received; General supervision is received from GSHR Executive Housekeeper.

The Grand Summit Hotel is looking for a Full Time Year Round Lodging Maintenance Tech II.  This position is second shift with hours of 2:30 pm-11:00 pm.  You will carry out a variety of general maintenance tasks within the lodging department in the Grand Summit Hotel, Snow Lake Lodge and Privately Owned Condominiums in the rental program.  You will respond to both internal and external maintenance calls in a timely and professional manner while providing excellent customer service.  Within six months in position you will be able to function as the Engineer on Duty at either the Grand Summit Hotel or SLL/Condos.  Perform other duties as assigned.  This position requires a clean and valid Driver's License.

BASIC FUNCTION: To balance the day's accounts and to perform related hotel front desk duties.

CHARACTERISTIC DUTIES & RESPONSIBILITIES

• Deal regularly with guests and owners regarding various problems. Cover front desk activities such as check-in and check outs, cover switchboard, take reservations, respond to guest requests, and dispatch emergency calls and the like. Perform various specialized clerical tasks related to maintaining reservations, records and information systems. To facilitate communications and operations in the Hotel
• Prepare various reports involving reservations data from the computer system for planning and projections purposes. Distribute information to appropriate company personnel and departments.
• Carry out all front desk and guest service functions; investigate problems and determine appropriate methods of resolving them, referring unusual problems to supervisor when necessary.
• Answer a variety of calls and inquiries from guests, and handle routine problems, referring more unusual or difficult problems or complaints to supervisor or other appropriate staff member. Log calls.
• Act as communication center for departments to monitor and coordinate nightly activities and emergency responses. Monitor all communications to keep up to date on activities and to dispatch calls and messages.
• Prepare various logs and other records related to assigned duties such as: telephone listings, lost and found, facilities reports, group information, guest license plate numbers, key control information, etc. Relay maintenance and housekeeping requests to proper staff members on AM follow up.
• Perform guest check out procedures. Take care of keys and keycards.
• Respond to incoming phone inquiries, provide a variety of information about company services, programs, recreational facilities, activities and events, and general information about the area.
• Perform related clerical tasks as assigned.
• Follow all safety standards and procedures.  Perform duties in a manner to maximize safety and minimize risk to self and others.
• Handle all Guest concerns in a professional and timely manner.
• Ensure facility cleanliness standards are consistently maintained.

Reports to:  Front Desk Manager or Hotel General Manager.

QUALIFICATIONS

• Basic education (high school), plus one year of relevant clerical or travel industry experience, or a combination of education and experience from which comparable knowledge and skills are acquired.
• Good computer skills, to include experience with Microsoft Excel, Word, Outlook.  SMS experience preferred.
• Good filing and record keeping skills.
• Good basic reading, spelling and math skills.
• Ability to converse clearly and comfortably with many different types of people, and to deal courteously and efficiently with customers and owners as well as other company personnel.
• Ability to learn variety of information about the company's lodging and recreational facilities, packages and services, as well as general information about the area.
• Ability to identify and respond quickly and effectively to emergency situations.

The individuals in the Lodging Department work as a team, flexing with the business and team needs. Responsibilities, duties and the requirements for this position may change or increase at any time, with or without a change in title, benefits or salary. Like most other jobs in the ski, resort and hospitality industries, this position requires a flexible schedule, possibly working outdoors in all elements, working holidays, weekends, events, and long hours as necessary.

Basic Functions:

The Lodging Controller is responsible for the lodging department's financial plans and policies, its accounting practices, the maintenance of its fiscal records, and the preparation of financial reports. He or she is responsible for the leadership and development of the personnel and teams of the various functions that report to him or her.

Characteristic Duties and Responsibilities:

• Monitor and approve department and owner account expenditures within defined parameters
• Coordinate and process end of accounting periods
• Coordinate and direct the preparation of the budget and financial forecasts, institute and maintain other planning and control procedures.
• Compile and analyze a variety of financial data.  Develop and prepare reports of summary analyses and recommendations.  Present findings and recommendations to appropriate company executives and managers.
• Work closely with other department groups on problems involving internal controls, and financial planning.
• Develop and modify systems, procedures and controls to meet the changing needs of the department. 
• Confer regularly with the Department Director, Homeowner Association leaders, Resort Controller, and other department leaders, managers and staff to review financial reports, discuss goals, plan coordinate and evaluate projects, systems, policies, procedures and resolve problems, etc.
• Develop, manage and report capital and owners budgets.
• Plan and conduct training programs and staff meetings.  Confer regularly with staff to plan and coordinate activities, assign and review work, resolve problems, etc.  Plan staffing needs.
• Establish and implement short- and long-range departmental goals, objectives, policies, and operating procedures.
• Ensure all safety standards, audits and processes are followed.  Minimize the health and safety risks and maintain a safe work area.  Perform duties in a manner to maximize safety and minimize risk to employees or the public.  Hold managers and staff to the same standard

JOB QUALIFICATIONS:

• Bachelor's degree in accounting or other appropriate discipline, plus four to six years of relevant technical and managerial experience, or a combination of education and experience from which comparable knowledge and skills are acquired.
• Requires the knowledge of and compliance to ethical, regulated and accepted business and accounting practices.
• Excellent planning, organizational, administrative, personnel and budget management skills.
• Strong leadership competencies and experience.
• Work requires professional written and verbal communication and excellent interpersonal and presentation skills. 
• Ability to motivate teams to produce quality materials within tight timeframes and simultaneously manage several projects.
• The ability to work a flexible schedule, including evenings, weekends and holidays.

The individuals in the Lodging department work as a team, flexing with the business and team needs. Responsibilities, duties and the requirements for this position may change or increase at any time, with or without a change in title, benefits or salary. Like most other jobs in the ski industry, this position requires a flexible schedule, working holidays, weekends and long hours as necessary.

This is a full time year round benefitted position with Vacation, 401K, Health Insurance and more.

Basic Function To perform reservation agent and sales functions for Mount Snow’s lodging properties, lift tickets, packages, groups and events, and Mount Snow Ski and Snowboard School/private lessons.

CHARACTERISTIC DUTIES & RESPONSIBILITIES

• Answer calls, chats, and emails through a Customer Relationship Management computer system unique to the Call Center.

• Sell and book computerized reservations for Mount Snow Lodging properties and area wide lodging properties into one of 2 different reservation systems and make sure the reservation information/rates, etc. are synced in both systems as needed.
• Sell and book computerized reservations for Mount Snow Ski and Snowboard School and private lessons into one of 2 different reservation systems (SiriusWare and Filemaker).  
• Book, cancel, and/or process reservations for Inntopia activities and ‘swivel-chair’ to sync with SiriusWare in most cases. 
• Book and/or process Golf School reservations for 4 locations.    
• Book and/or process Internet/on-line reservations, owner reservations, syncing Inntopia/SMS as needed.  Also, assist newer agents with the processing of their reservation interfaces to be sure nothing is missed.   

• Book/sell season passes, gift cards, and lift tickets into SiriusWare.
• Book/sell golf reservations and enter/sync the reservations in 3 systems; Inntopia, SiriusWare, Golf Now.  
• Provide guests and travel agents with a variety of information about recreational facilities, services, events, rates, schedules, booking policies, as well as general information about the resort and the area. 
• Work with FIT Tour Operators to secure bookings for lodging/lift tickets for our mutual guests.
• Have full knowledge of and up-sell all company products.
• Reservation confirmation fulfillment for SMS, Inntopia, SiriusWare, Filemaker, Golf Now, as needed. 
• Prepare occasional research projects or other special assignments as assigned by the Call Center Manager or Supervisors.  
• Help coordinate and complete various clerical/administrative tasks related to reservations such as daily & weekly reports.  
• Daily accounting functions may include but are not limited to:  reviewing due dates of payment plans, processing payments, preparing cash sheets, payment queue maintenance, and contacting guests for payment.  
• Perform the duties of a Group Reservation Agent: Manage group city ledgers, deposits/payments, room blocks, ensure that cut-off dates are maintained, enter rooming lists.   
• Provide superior service to our customers (internal and external) at all times. 
• Follow all safety standards and procedures.  Perform duties in a manner to maximize safety and minimize risk to self and others.

Reports to:  Call Center Manager

Qualifications 

Basic education (high school or the equivalent) and one year of clerical, or call center experience is preferred or combination of education and experience from which comparable knowledge and skills are acquired.

• Computer skills including experience with Windows, Word, Excel. 
• Experience with reservations systems helpful.
• Internet/web skills required. 
• Good administrative and organizational skills. 
• Must be detail orientated. 
• Ability to handle multiple tasks simultaneously.
• Ability to deal effectively with guests and company personnel. 
• Good communication skills.
• Must have a positive attitude, be a team player and be motivated.

The individuals in the Lodging Department work as a team, flexing with the business and team needs. Responsibilities, duties and the requirements for this position may change or increase at any time, with or without a change in title, benefits or salary. Like most other jobs in the ski, resort and hospitality industries, this position requires a flexible schedule, possibly working outdoors in all elements, working holidays, weekends, events, and long hours as necessary